Placing an Order at llbean.com

It's quick and convenient to purchase an item online to pick up at your local retail store. Simply find the item you want and then follow these easy steps to check in-store availability and complete your order:

• Select the product size, color, or any other options.

• Scroll down to in-store availability and, if no store selected, click "Select a Store". (You can also select a different store by clicking the "Change Store" link.)

• Click the "Pick It Up" button to add the item to your Shopping Bag. You may add one or more items to your Shopping Bag for Store Pickup.

• Complete the checkout process.

• Wait for an email confirmation that your item is ready for pickup. (If you have not received an email confirmation within 24 hours, please contact us.)

Most items will be available for same-day or next-day pickup. Items will be held for seven days after you place your order before being returned to inventory.

Please note Items may be purchased for pickup only at our retail stores. Sorry, we do not offer in-store pickup items at our outlets.

There’s no need to get out of your car – just swing by the store, pop your trunk or back door, and we’ll drop your order off in your vehicle. Here’s how it works:

• Order online at any time using the “Pick Up In Store” option.
• We’ll send an email with instructions for pickup when your order is ready.
• Follow the directions on the signs in the parking area and we’ll come right out.
• Show us a copy of your “Ready for Pickup” email (printed or on phone) and you’ll be on your way with your L.L.Bean purchase.

Learn more about our contactless curbside pickup service.

Please note Contactless curbside pickup is available at select retail locations. Check your local store page for hours and available services.

• L.L.Bean Gift Certificates
  (To redeem a paper gift certificate, please visit a store or place your order by phone.)
• Electronic checks ("e-checks") 
• Multiple credit cards
  (Only one credit card can be entered on an llbean.com order.)
• A credit card in combination with a credit-card-branded gift card.

Once you submit your order, it cannot be changed or canceled. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. (Backorders that have not yet entered the fulfillment process may be canceled by visiting your order history.) We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, contact us.

If picking up your item in store, you can cancel your order any time online. Simply click the “Order Details” link in your “Order Confirmation" or "Ready for Pickup” email and follow the directions to cancel your purchase. You can also call our Customer Service team at 800-441-5713 to cancel over the phone.

Your card will not be charged until items have been picked up or have shipped, with the exception of holiday greenery and gift cards. If your order contains backordered items, the backordered portion will not be charged to your account until the item(s) become available. Some exceptions apply for items that require freight delivery or items that are sent directly from our vendors.

We collect sales tax on orders shipping to any state where L.L.Bean has a physical presence, or is otherwise required to collect tax by law. We will automatically add the appropriate state and local taxes unless your delivery location is in one of the following states: DE, NH, OR, or MT.

Important information regarding use taxes:  L.L.Bean is not required to and does not collect sales or use tax in states or US territories other than those in which L.L.Bean has a physical presence, or is otherwise required to collect tax by law. Purchasing over the internet does not exempt your order from the use tax in the state or US territory where you reside. States (except for Delaware, Montana, New Hampshire and Oregon) require residents to pay use tax on their purchase to the state or US territory tax authorities. For more information and the appropriate forms and instructions, visit your state's or US territory’s website.

About simplified sellers use tax: The State of Alabama created the simplified sellers use tax program (SSUT) to allow eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama. L.L.Bean collects SSUT on sales to Alabama customers and remits the tax on behalf of customers to the Alabama Department of Revenue. L.L.Bean’s SSUT registration number is SSU- R009991156

Sales tax refunds on returns for Connecticut, Massachusetts and Rhode Island: In accordance with state sales tax regulations, customers returning items without a receipt will not receive a sales tax credit. A return within 90 days of original purchase date is required for a refund of Connecticut and Massachusetts sales tax, or within 120 days for Rhode Island sales tax. For more information, visit your state’s website.

Sales tax-exempt customers: Customers who are exempt from state sales tax must preregister with L.L.Bean to make tax-exempt purchases. To qualify, send a valid tax-exempt certificate for the state(s) where the merchandise will be shipped or the store where the merchandise will be purchased to the contact information listed below. After registering, we will send you an email with your tax-exempt information to use for future purchases at L. L. Bean.

If you were charged sales tax and have a valid tax exemption certificate(s), please send a copy of your sales receipt and certificate(s) to the contact information listed below. Within 7-10 business days after processing the certificate(s), we will mail a refund check for the sales tax paid.

Sales tax on watercraft purchased by non-Maine residents: Watercraft purchased in Maine by non-Maine residents for use in another state may be eligible for a full or partial exemption from Maine sales tax. Download the Affidavit of Exemption at maine.gov(PDF). Please send a copy of your sales receipt and the completed affidavit to the contact information below. We will issue a refund check for the sales tax paid within 7-10 business days.

Contact Info

L.L.Bean, Inc.
Attn: Financial Accounting Services Department
Casco Street
Freeport, Maine 04033

Or

Accountsreceivable@llbean.com

If you need help, please Contact Us

At L.L.Bean, your satisfaction is important to us. We hope you will understand that, despite our best efforts, we do make occasional errors. L.L.Bean is not obligated to honor pricing errors that may occur from time to time.

L.L.Bean does not match third-party or competitor pricing.

We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email and chat is not secure in the same way, we cannot accept orders sent through either of those options. For your security, please do not include your credit card information in any email or chat you send us.