Recognizing Trusted Sites & Offers

How do I know if a website that sells L.L.Bean products is legitimate? 

L.L.Bean products, promotions, and discounts are advertised in our catalogs, in our stores, through advertising on social media platforms such as Facebook, Pinterest, Google, Youtube, and other reputable websites which will link directly to one of the official L.L.Bean sites or authorized resellers listed below.

  • Official L.L.Bean websites:
    • llbean.com
    • global.llbean.com
    • llbean.co.jp
    • llbean.ca
    • llbeanbusiness.com
    • llbeanoutdoors.com

  • L.L.Bean merchandise can also be purchased at these authorized resellers in the U.S. and Canada:
    • 3 Rivers Outdoor Company
    • Academy Sports & Outdoors
    • Active Endeavors
    • Alabama Outdoors
    • Alices Wonderland Inc
    • Appalachian Mountain Club
    • Appalachian Outdoors
    • Appalachian Outfitters
    • Austin's Shoes LLC
    • Bear Mountain Outfitters
    • Bearcub Outfitters Inc
    • Benchmark Outfitters
    • Binks Outfitters
    • Blue Ridge Adventure Wear
    • Boyne Resorts
    • Brekkens
    • Brick and Mortar
    • Campmor
    • Canyon Pass Provisions
    • Catawba River Outfitters
    • Charles Department Store
    • Chewy Inc
    • Colburn Outfitters
    • Coontail
    • CrawDaddy Outdoors
    • Crescent Moon
    • Cumberland Transit
    • DD Bullwinkels LLC
    • Decorah Hatchery
    • Delaware North
    • Dillards Inc
    • Diprima's
    • Downtown Home and Garden Inc
    • Dry Falls Outfitters
    • Duluth Pack
    • Eagle Eye Outfitters Inc
    • Earths Edge Inc
    • Ebels General Store
    • Empire South Clothier LLC
    • Escape Outdoors
    • Fall Line Outfitters
    • Farmgirl Flowers
    • Fort Payne Footworks
    • Free People
    • Gearhead Outfitters Inc
    • Geiger's
    • Getz's
    • Half-Moon Outfitters
    • Harvey Milling
    • Hatchet Outdoor Supply
    • Howl, LLC
    • Hy's Toggery
    • Indy Ski Pass LLC
    • J&H Outdoors
    • Jesse Browns Inc
    • Joe's Sporting Goods
    • Kenco The Work and Play Outfit
    • Lake Superior Trading Post
    • Lazarus of Moultrie
    • Little River Trading Company
    • Lundrigans Clothing
    • Mackinac Outfitters
    • Mahoney's Outfitters
    • Maine Sport Outfitters
    • Massanutten Resort
    • Massey's Outfitters
    • Mast General Store Inc
    • Mate Gallery
    • Mel's Trading Post
    • Morgan's Shoes
    • Moss Mountain Outfitters
    • Mountain High Outfitters
    • Mountain Outfitters
    • Nantahala Outdoor Center
    • Nats Outdoor Sports Inc
    • Naturally Outdoors
    • Newport Clothing & Gear
    • Noah's NY
    • Nordstrom Inc
    • Ober Gatlinburg Inc
    • Old Souls
    • On Deck Clothing Company Inc
    • Outdoor 76
    • Outdoor Lab
    • Outpost of Manistee
    • Outside Hilton Head
    • Pack and Paddle LLC
    • Patton's
    • Pee Dee Outfitters
    • Piragis Northwoods Company
    • Quest Outdoors
    • Ramsey Outdoor Store Inc
    • Rare Pair
    • RC Outfitters
    • Reeds Core Outdoor
    • Reeves Hardware Co
    • Reeve's Outdoor Center
    • River Jack Outdoor Trading Com
    • River Outfitters
    • River Rock Outfitters
    • River Sports Outfitters Inc
    • Roam'n Around
    • Ronning's
    • Rusted Moon Outfitters
    • Rutabaga
    • Sand Dollar Lifestyles
    • Scheels
    • Sherper's
    • Shop Abbode LLC
    • Sierra Trading Post Inc
    • Simpson Plaza Hardware Inc
    • Smith & Davis Clothing
    • Soko Outfitters
    • Southern Charm Clothing Inc
    • Staples
    • The Acadia Corporation
    • The Canoe House
    • The Outlook
    • The Outpost of Holland
    • The Southern
    • The Village Outfitters
    • Thruway Sporting Goods
    • Trail Creek Outfitters
    • Trailblazers
    • Trailfitters
    • Trailful
    • Travel Country
    • Tyrol Ski & Sports
    • Guntersville Outfitters
    • Von Maur
    • Wagner Shoes LLC
    • Nelson's of Eagle River, Inc.
    • Walkabout Outfitter Inc
    • Wanderlust Outfitters Inc
    • Water Stone Outdoors
    • Watersedge Trading Company
    • Werner's Trading Co
    • WildCountry
    • Wind Rose North
    • Winston Rivers
    • Zappos

Remember: if an offer seems too good to be true, it probably is. Be wary of websites with unusual endings (.buzz, .shop, .top, .best), or contact email addresses using a consumer email service such as hotmail.com, gmail.com, or yahoo.com. Poorly written informational pages or words with spelling and grammatical errors can be another indication that the site is not legitimate.

For more details visit our L.L.Bean website Security page.

If you are uncertain of the legitimacy of a website that appears to be L.L.Bean, please contact customer service at 844-401-5900 or  email us at fraud@llbean.com.

How do I know if an L.L.Bean app is legitimate?

L.L.Bean does NOT have an official app. If you see one in an app store or on the web, please report it to us by contacting customer service at 844-401-5900 or emailing us at fraud@llbean.com.

What are some common scams and fraudulent offers?

L.L.Bean is aware of common malicious activity that targets the customers of well-known brands such as ours. This might involve the unauthorized use of our name, logos, and/or product images. Some scams and fraudulent offers we have identified are:

  • Fraudulent websites with logos and product images “scraped” from the legitimate  L.L.Bean website, often offering heavily discounted pricing.
  • Advertisements found on social media sites and phone/computer apps or games that direct customers to fraudulent shopping sites offering merchandise at steep discounts.
  • Phone calls with spoofed caller ID (so it looks like the call is coming from L.L.Bean or L.L.Bean Mastercard), offering bogus products or services unrelated to L.L.Bean, or pretending to reference an L.L.Bean order or L.L.Bean Mastercard account.
  • “Phishing” emails pretending to be from L.L.Bean, using logos and formatting with an intent to look legitimate.
  • Fraudulent offers of L.L.Bean gift cards in return for survey participation or requests for personal information.

For more details, visit our Security page.

I received a phone call or email from L.L.Bean. Is it legitimate?

L.L.Bean communicates via email for promotions or order-related information. We will never request payment via email.

We may call customers when we need information to process their order, which can include:

  • A credit card or gift card to authorize payment (new order or backorder)
  • Payment on an overdue bill
  • Miscellaneous hold reasons on a recent order

The phone messages we leave for customers tend to be about a recent order or to share product status updates.

Please contact your phone service provider about call blocking tools and reputable apps you can download to your mobile device to prevent call spoofing. The FCC can provide you with additional information about robocall blocking at the following link: fcc.gov/robocalls.

The names of some of our vendors/partners which may be referenced in certain email communications include:

  • Bazaarvoice (Product Reviews)
  • Borderfree (.ca and .global orders)
  • Qualtrics (Surveys)

If you’re uncertain about the legitimacy of an email, website, promotional offer, or phone call that appears to be from L.L.Bean, please contact customer service at 844-401-5900 or email us at fraud@llbean.com.

How do I know if a  social media page  or advertisement is legitimate? 

Ensure the page or ad takes you to one of our official websites listed above. If the website is not one of our authorized websites, please report the ad or social media page to the social media platform, such as Facebook or Instagram. In addition, please report the ad or social media page to us by contacting customer service at 844-401-5900 or emailing us at fraud@llbean.com.

How can I protect myself against a fraudulent site or scam or spoofed caller?

Ensure the site is one of our official L.L.Bean websites or authorized sellers. For more details visit our L.L.Bean website Security page.

Please contact your phone service provider about call blocking tools and reputable apps you can download to your mobile device to prevent call spoofing. The FCC can provide you with additional information about robocall blocking at the following link: fcc.gov/robocalls.

I purchased something from a fraudulent site and did not receive anything. What should I do?

Please contact your bank or credit card company to dispute the charges. You can also report the site to your state’s Attorney General’s office or the Federal Trade Commission. In addition, please report the site to us at fraud@llbean.com, so that we can take steps to try to have the site taken down.

I saw an L.L.Bean item on eBay. How do I know if it is authentic?

Auction sites, such as, eBay and marketplaces or others that host 3rd party sellers do not guarantee authenticity. Only products sold directly by L.L.Bean or authorized sellers guarantee authenticity.