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Easy Returns & Exchanges

If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. Proof of purchase required.

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn
  • Products lost or damaged due to fire, flood, or natural disaster
  • Products with a missing label or label that has been defaced
  • Products returned for personal reasons unrelated to product performance or satisfaction
  • Products that have been soiled or contaminated, until they have been properly cleaned
  • Returns on ammunition, either in our stores or through the mail
  • On rare occasions, past habitual abuse of our Return Policy
  • Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies)

Products purchased before February 9, 2018, are not subject to this one-year time limit.

Returns & Exchanges through US mail are $6.50 per package or FREE if you used an L.L.Bean Mastercard or paid entirely using Bean Bucks. You can also return your item(s) to one of our retail stores for no extra cost.

Frequently Asked Questions

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Returns

Start a Return

Start a Gift Return

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Exchanges

Option 1: For the fastest service, simply place a new order and return your item(s).

Option 2: Call us at 1-800-442-5713 and we’d be happy to ship your items right away. We’ll waive the standard shipping fee for your new order, but you’ll still be charged $6.50 if returning with the prepaid return label.

Option 3: Exchange your item at any of our stores.

Use the return/exchange forms included with your order or fill out new forms using the options below. We’ll ship your new items once we process your return.

NOTE: Returns by mail can take up to 2-3 weeks to process.

PRINT RETURN FORM

PRINT RETURN LABEL

Service Plans are available for L.L.Bean Fly Rods, L.L.Bean Waders and select L.L.Bean Boots for situations beyond those covered by our Return Policy.

Learn how you can ship this return for FREE as an L.L.Bean Mastercard member.

Learn how you can ship this return for FREE as an L.L.Bean Mastercard member.

Frequently Asked Questions

Still have questions? Call 1-800-453-0659 and one of our customer service reps can help.