Return and Exchanges
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. (Please note that products purchased before February 9, 2018, are not subject to this one-year time limit.) After one year, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit. Note: items purchased with PayPal and returned to a store will receive either merchandise credit or a cash refund.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily-worn.
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Returns on ammunition, either in our stores or through the mail
- On rare occasions, past habitual abuse of our Return Policy
Return or Exchange by Mail
Need an exchange right away?
Call 800-441-5713. When we ship out your new item, we’ll waive the standard shipping fee. You will still be charged $6.50 to ship your returned item if using the UPS convenience label. Return shipping is FREE for L.L.Bean Mastercard members.
1. Locate the Packing Slip
Find and complete the form printed on the packing slip that came with your order. We require proof of purchase to honor a refund or exchange. If you need assistance locating your order number, please contact us.
If you discover a problem after you've accepted delivery of an item shipped by freight, contact us. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition of your purchase. Doing so will make it easier to return the item if necessary. We will arrange with a freight company to complete the return.
2. Prepare Your Package
We require proof of purchase to honor a refund or exchange. Include your return item and receipt, invoice or packing slip, using the original package if possible.
Can't find your shipping label?
If you choose not to use our convenience label, you will be responsible for paying all return shipping costs up front.
Ship your return to:
3 Campus Dr.
Freeport, ME 04034
4. Ship Your Package
Take your package to a UPS drop box, store or driver. Find a UPS location.
Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive a merchandise credit.
Return or Exchange in Store
1. Find Your Item and Receipt
Please bring your receipts along with your items so we can refund your original method of payment, provide a merchandise credit or exchange your products.
2. Visit Any L.L.Bean Store
Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, we are happy to accept your return at any of our retail stores or outlets. Due to space constraints, our kiosks can process returns only for items purchased at those locations.
Large indoor and outdoor furniture may be returned in person only, at our Davis Warehouse. For questions, contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341.
27 West St
Freeport, ME 04033