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Easy Returns & Exchanges
If you are not 100% satisfied with one of our products, you may return it within one year of your purchase for a refund (special conditions may apply). After one year, we will consider any items for return that are defective due to materials or craftsmanship. Products purchased before February 9, 2018, are not subject to this one-year time limit. Proof of purchase required.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Returns on ammunition, either in our stores or through the mail
- On rare occasions, past habitual abuse of our Return Policy
- Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies)
Returns & Exchanges through US mail are $6.50 per package or FREE if you used an L.L.Bean Mastercard or paid entirely using Bean Bucks. You can also return your item(s) to one of our retail stores for no extra cost.
Returns
Exchanges
Option 1: For the fastest service, simply place a new order and return your item(s).
Option 2: Call us at 1-800-441-5713 and we’d be happy to ship your items right away. We’ll waive the standard shipping fee for your new order, but you’ll still be charged $6.50 if returning with the prepaid return label.
Option 3: Exchange your item at any of our stores.
Use the return/exchange forms included with your order or fill out new forms using the options below. We’ll ship your new items once we process your return.
NOTE: Returns by mail can take up to 2-3 weeks to process.
Service Plans are available for L.L.Bean Fly Rods, L.L.Bean Waders and select L.L.Bean Boots for situations beyond those covered by our Return Policy.
Learn how you can ship this return for FREE as an L.L.Bean Mastercard member.
Frequently Asked Questions
Returns by mail can take up to 2-3 weeks to process.
In most cases, we will refund the original payment method. Gift recipients will receive a Return Gift Card.
If your product meets all the requirements for a return, but you are unable to use our easy online returns, you can return through one of these other methods:
RETURN VIA MAIL: Use the return form included in your order or print one out using the links below.
RETURN TO A STORE OR OUTLET: Simply bring your item and proof of purchase to one of our retail stores or outlets. Find one near you.
A few exceptions apply:
Large indoor and outdoor furniture must be returned to our Davis Warehouse. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions.
Mobile kiosks can only process returns for items purchased at those locations.
Due to the nature of some of our goods, special handling is required, which is not possible through our Easy Online Returns.
Oversized Freight
Please call 1-800-341-4341 . If you discover a problem after you've accepted delivery of an item shipped by freight, contact us. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition of your purchase. Doing so will make it easier to return the item if necessary. We’ll work with a freight company to complete the return.
Hazardous Materials
We’re not able to return hazardous materials in the mail including batteries, fuel, glues, firearms, etc. Please return these items to one of our stores or contact customer service to best support you 1-800-453-0659.
Orders Shipped to International, US Territories, and APO/FPO/DPO Addresses
Our Online Returns Application only supports Domestic returns with UPS shipping labels.
- Outside the US &APO/FPO/DPO (includes llbean.ca and global.llbean.com orders) – Please call us at 207-552-6879 or email us at Internationalweb@llbean.com.
- Canada – call us at 800-341-4341 or email us at Internationalweb@llbean.com.
- UK – call us at 0800-891-297
- Other Countries – call us at 207-552-6879 or email us at Internationalweb@llbean.com.
Multi-recipient Orders
Unfortunately at this time, we are unable to process online returns for orders with multiple recipients. If you would like to return via mail, use the return form included in your order or print one out using the links below.
Your order is not associated with the email on file
Please make sure the email associated with your L.L.Bean account is accurate and up to date. If problems persist, please reach out to someone in our Customer Service department at 1-800-441-5713 and they will assist you.
You are trying to exchange an item
Exchanges are unable to be made through our online returns. To exchange items in your order via mail, print a return and exchange form using the links below.
Purchase date has exceeded the one-year requirement in our return policy.
After one year, we will consider any items for return that are defective due to materials or craftsmanship. If you believe your product has a defect, please reach out to Customer Service at 1-800-441-5713.
If you are unable to return your product online and would like to return via mail, use the return form included in your order or print one out using the links below.
Yes! Simply bring your item and proof of purchase to one of our retail stores or outlets. Find one near you.
A few exceptions apply:
- Large indoor and outdoor furniture must be returned to our Davis Warehouse in Freeport. Contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341 for instructions or questions.
- Mobile kiosks can only process returns for items purchased at those locations.
If you’re returning from an order you placed yourself, please log in to your account, find your order and click-through to “Start a Return.”
Another option is to log in with your email address which will bring up all orders associated with that email address
If those options don’t work, contact us at 1-800-453-0659, and we can try to locate your order number.
If you are returning a gift and don’t have a packing slip that was included in your package or a store gift receipt with an order/transaction number, contact us at 1-800-453-0659.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations.
Please review our special conditions below.
- Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
- Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn.
- Products lost or damaged due to fire, flood, or natural disaster
- Products with a missing label or label that has been defaced
- Products returned for personal reasons unrelated to product performance or satisfaction
- Products that have been soiled or contaminated, until they have been properly cleaned
- Returns on ammunition, either in our stores or through the mail
- On rare occasions, past habitual abuse of our Return Policy
- Products purchased from other brands not affiliated with L.L.Bean or third-party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies).
In Store
Simply bring your item and proof of purchase to one of our stores. Find one near you.
By Phone
Call 800-441-5713. When we ship out your new item, we’ll waive the standard shipping fee. You will still be charged $6.50 to ship your returned item if using the UPS convenience label. Return shipping is FREE when your purchase was made using the L.L.Bean® Mastercard® or entirely with Bean Bucks.™
Online
Place a new order and return your item(s) online
You can return your gift in any of the following ways:
- Take your gift to any store with proof of purchase or the order information.
- Use the return and exchange form and shipping label included in your package to return your gift for a Return Gift Card or an exchange.
- Don’t have your order number? Contact us at 1-800-453-0659, and we can try to locate it for you. Then use this return and exchange form, print a shipping label, and mail your item(s) back. As soon as we process your return, we’ll send a Return Gift Card or your new item(s) for exchange.
Cancelling a return
If you change your mind, you don’t have to do anything at all. Simply enjoy your purchase!
Adding item(s) to return
Initiate a new return and use one of the labels to include all the items you wish to return. Be sure to include both packing slips in the return package.
Removing item(s) from return
Easy! Just cross out the item(s) that you’d like to keep on the packing slip. Use the return label and return only what you’d like to return.
Absolutely! Purchases made with a gift card will be refunded in the form of another gift card and any Bean Bucks used towards your purchase will be returned to your Bean Bucks balance.
Yes. If you choose not to use our L.L.Bean shipping label, you will be responsible for paying all return shipping costs up front. Please fill out the Return & Exchanges Form and ship your return and form to:
L.L.Bean Returns
3 Campus Dr.
Freeport, ME 04034
L.L.Bean offers a service plans for some L.L.Bean products. Please contact us at 800-221-4221 or email us at orders@llbean.com for further information.
Our Online Returns Application only supports domestic returns with UPS shipping labels.
US Territories, and APO/FPO/DPO addresses
Find and complete the form printed on the packing slip that came with your order. We require proof of purchase to honor a refund or exchange. If you need assistance locating your order number, please contact us. If you can't find your packing slip or did not receive one, please print and fill out the Return & Exchange Form. Include form in your package and mail to:
L.L.Bean Returns
3 Campus Dr.
Freeport, ME 04034
If you have any questions, please reach out to customer service at 1-800-441-5713.
International Orders
Use the form printed on the packing slip that came with your order. If you are unable to find it, print and fill out the International Return & Exchange Form. To expedite your return, please include your order number or receipt. Include form in your package and mail to:
L.L.Bean Returns
3 Campus Dr.
Freeport, ME 04034
Taxes and duties vary by country. When shipping your return to L.L.Bean, you are responsible for all shipping costs. If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please allow 4-6 weeks for delivery of your new item. Please note Your country may levy import duties and taxes on any item(s) we ship to you; you are responsible for paying any duties or taxes.
If you have any questions, please contact us.
- Canada – call us at 800-341-4341 or email us at Internationalweb@llbean.com
- UK – call us at 0800-891-297 or email us at Internationalweb@llbean.com
- Other Countries – call us at 207-552-6879 or email us at Internationalweb@llbean.com
Still have questions? Call 1-800-453-0659 and one of our customer service reps can help.