Return and Exchanges
Return Policy
If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. (Please note that products purchased before February 9, 2018, are not subject to this one-year time limit.) After one year, we will consider any items for return that are defective due to materials or craftsmanship.
We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our stores, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
Return or Exchange by Mail
Need an exchange right away?
Call 800-441-5713. When we ship out your new item, we’ll waive the standard shipping fee. You will still be charged $6.50 to ship your returned item if using the UPS convenience label. Return shipping is FREE for L.L.Bean Mastercard members.
Refund details
Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive merchandise credit.
1. Locate the Packing Slip
Find and complete the form printed on the packing slip that came with your order. We require proof of purchase to honor a refund or exchange. If you need assistance locating your order number, please contact us.
Can't find your packing slip?
2. Prepare Your Package
We require proof of purchase to honor a refund or exchange. Include your return item and receipt, invoice or packing slip, using the original package if possible.
3. Attach Shipping Label
Use the UPS Convenience Label on your packing slip. Return shipping is $6.50 per package.

Learn how you can ship this return for FREE as an L.L.Bean Mastercard member.
Can't find your shipping label?
4. Ship Your Package
Take your package to a UPS drop box, store or driver. Find a UPS location.
Return or Exchange in Store
1. Find Your Item and Receipt
Please bring your receipts along with your items so we can refund your original method of payment, provide a merchandise credit or exchange your products.
2. Visit Any L.L.Bean Store
Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, we are happy to accept your return at any of our retail stores or outlets. Due to space constraints, our kiosks can process returns only for items purchased at those locations.
Large indoor and outdoor furniture may be returned in person only, at our Davis Warehouse. For questions, contact our Home Store at 1-877-755-2326 or Customer Service at 800-341-4341.
Address for In-Person Returns Only
Davis Warehouse
27 West St
Freeport, ME 04033