Easy Returns & Exchanges

To help protect our customers and make sure every return or exchange is dealt with fairly, we may either require a receipt or decline a return or exchange in certain situations, including:

• Items that were not purchased directly from L.L.Bean (such as items purchased at thrift stores, online sellers or garage sales)
• Items with a missing label or an item that has been defaced
• On rare occasions, based on the nature of prior transactions
• Without a receipt and a valid ID in our stores
• Items that have been soiled or contaminated, until they have been cleaned
• Items lost or damaged due to fire, flood, natural disaster, or accidents (including pet damage)
• Items returned for personal reasons unrelated to product satisfaction
• Returns on ammunition either in our stores or through the mail

Unfortunately, it's a reality. Most of the time, it involves attempted returns of pieces purchased elsewhere – at flea markets, yard sales or online. That's not part of the deal. If you're donating to charity, you can help us by marking each item's label with an X. That way, we can tell when the item has not been purchased directly from us.

Call 800-341-4341

If you discover a problem after you've accepted delivery of an item shipped by freight, contact us. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition of your purchase. Doing so will make it easier to return the item if necessary. We will arrange with a freight company to complete the return.

Please let us know as much information as you can about your purchase so that we can locate a record of it. If we can't, we'll reimburse you with an L.L.Bean merchandise credit for the last known selling price of the item(s). To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions at the top of the page.

If you choose not to use our convenience label, you will be responsible for paying all return shipping costs up front.

Ship your return to:

L.L.Bean Returns

3 Campus Dr.

Freeport, ME 04034

Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive merchandise credit.

Please let us know as much information as you can about your purchase so that we can locate a record of it. If we can't, we'll reimburse you with an L.L.Bean merchandise credit for the last known selling price of the item(s). To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions at the top of the page.