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Customer Reviews for Thule 890 Compass Kayak/SUP Carrier
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10 Reviews
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August 10, 2025
Poor design, not safe
Cam straps kept loosening after every time we would secure and the rack was not holding the kayaks in place, slipped often. Very dangerous and stressful. Like others the plastic sc
Response from L.L.Bean
August 30, 2025
By L.L.Bean Customer Service Team
We are sorry to learn you had such a frustrating experience with this item. We stand behind our products and expect they'll perform as expected. We encourage you to return any item that you're not happy with. If you have questions or need any assistance with a return please get right in touch.
NY
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00
August 3, 2022
Plastic strap holder broke during first use
The rack was installed according to the instructions provided. This kayak rack failed during its first use. The plastic piece at the top of one of the uprights broke. This piece h
Mentor Ohio
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46
August 2, 2022
Plastic piece broke
This kayak rack failed during its first use, The plastic piece at the top of one of the uprights broke. This piece holds the strap that secures the kayak to the rack. The kayak
Mentor OH
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35
August 2, 2022
Poor Design, Potentially Dangerous
This kayak rack failed the first time I used it. The plastic piece at the top of the rack holds the straps that secure the kayak to the rack, and the plastic piece broke while tra
Mentor OH
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35
August 1, 2022
Dangerous and potentially lethal.
The rack failed during its first use. The rack was installed according to the instructions, but the plastic piece at the top of the upright (through which one of the straps goes)
Mentor OH
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05
June 10, 2022
Versitile kayak rack
Excellent 1 or 2 kayak rack. Very secure. No noise on roof. Easy to load.
Buffalo NY
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11
Verified Purchase
October 31, 2021
Reliable
It’s a sturdy and reliable kayak rack. Great rubber padding. The only reason I don’t give it 5 stars is because it’s not easy to fold down as advertised.
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50
Verified Purchase
October 21, 2021
Total game changer
Size Purchased: n/a
Total game changer! Love this. Don't need to get 4 J-hooks, and very easy to adjust. Great design!
Columbia, MD
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30
Verified Purchase
October 17, 2021
Is this rack for you?
Size Purchased: One size
I can see this being a useful rack for some people but not us. It actually was harder for us to load/unload our kayaks than are old J rack. I don't know how to rate it other than 3
PA
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50
April 18, 2019
Simple and sleek
The carrier is easy to install and even easier to use. It was a perfect solution for flexibility to bring one or two kayaks without having to swap out the carrier or keep two sets
Syracuse, NY
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251
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