Returns & Exchanges from Canada
Purchases from llbean.ca Only
If you purchased from our Canadian website, please visit llbean.ca for information or instructions on how to return your item(s).
The information below applies only to orders placed on llbean.com or over the phone that were shipped to Canada.
Purchases from llbean.com or Over the Phone
Complete the Canada Return and Exchange Form printed on the packing slip that came with your order. In order to expedite your return, please include your order number or receipt.
Please note L.L.Bean is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from L.L.Bean that are shipped to a street address in Canada, I hereby authorize United Parcel Service Canada Ltd., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to L.L.Bean, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to United Parcel Service Canada Ltd., and that I will obtain the refund directly from L.L.Bean. Further, I also authorize United Parcel Service Canada Ltd. to forward any refund issued by the CBSA in my name, so that L.L.Bean can be reimbursed.
By ordering goods from L.L.Bean that are shipped to a PO Box in Canada, I hereby authorize Rutherford chosen by L.L.Bean to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, and account for duties and taxes.
Need an exchange right away?
For the fastest service, simply place a new order, and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item. Contact us to place an order or to get help.