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When you contact us by phone, chat or email, you’ll be connected with a friendly representative right here in Maine.

Frequently Asked Questions

Can I return something if I don't have my receipt?

We require proof of purchase to honor a refund or exchange. If you shop online or provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt. For details, visit Returns & Exchanges.

How do I make a return or exchange?

If you are not 100% satisfied with one of our products, you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. You can return an item to any L.L.Bean Retail Store or Outlet or make your return by mail. For easy instructions and premade shipping labels, visit Returns & Exchanges.

What do you charge for shipping?

Please visit our Shipping Information page to learn about our different shipping options, costs and delivery times.

How do I track my package?

Visit Order Status to check the status of your shipment(s). If you deleted or did not receive an email with tracking information, contact us and we'll be glad to help.

How can I change the number and type of catalogs and emails I receive?

To manage the communications you receive from L.L.Bean, log in to your account and then choose "Edit Profile."

How do I redeem a promo code?

Click "Add Promo Code" in your Shopping Bag (below your order summary on the right-hand side). Enter your code and click "Redeem." Your savings will be applied to your order. You can also enter a promo code on the Payment Options screen during checkout.

If you were offered a promotion via email, simply click the link in the email offer and the code will automatically be applied to your order. Get more information about Promotions, Bean Bucks and Gift Cards.

How do I redeem a gift card?

As you complete your order, you'll be able to redeem your gift card during checkout on the Payment Options screen. Get more information about Promotions, Bean Bucks and Gift Cards.

Rated Best-in-Class for Customer Service