Important Safety Recall

Dear Valued L.L.Bean Customer,

Our records show you may have purchased or received a Rocky Mountain bike sold by L.L.Bean. The manufacturer, Rocky Mountain, has advised L.L.Bean of a product safety recall affecting certain Pipeline and Instinct model bikes manufactured with specific serial numbers that were sold from 2018-2020. There is a possibility that the bike’s front triangle could crack, which could lead to a separation of the head tube from the top tube, posing a potential hazard.

For your safety, please immediately stop using the bike.

Please review the enclosed press release from Rocky Mountain and follow the instructions, as described. Additional information, including the specific serial numbers impacted, can be found at bikes.com/en/safety-recall. If you have a bike with an affected serial number, Rocky Mountain is asking that you bring the bike to an authorized dealer for a repair including the replacement of the front triangle, free of charge. L.L.Bean’s Bike, Boat, & Ski Store, 57 Main Street, Freeport, ME 04032, can perform this repair for you. If this location is not convenient for you, please contact us to discuss your options.

If you purchased this product as a gift, please pass on this information or contact us and we will send this letter to the gift recipient.

As always, we stand behind our products. If you prefer to return this product under our return policy, please contact us for assistance.

All of us at L.L.Bean are firmly committed to providing our customers with the best products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please call us at 800-555-9717 or email us at prodsupport@llbean.com if you have any questions regarding this safety notification.

Sincerely,

Raina Maxwell. Vice President. Customer Satisfaction.

Raina Maxwell
Vice Presiden
Customer Satisfaction