Important Safety Recall

Dear Valued L.L.Bean Customer,

Our records show that you purchased or received the Second Wind MTB Compact Hand Pump (5R643) from our Freeport retail store. L.L.Bean has received a notice of safety recall from the manufacturer, Genuine Innovations. If the pressure valve is closed while using the pump, pressure can cause the pump module to break and could cause injury to the user. For your safety, please immediately stop using the hand pump. Remove the head of the pump as instructed in the attached letter from Genuine Innovations. Please send the head of the pump to L.L.Bean for a replacement part.

Click here for return instructions, call 800-555-9717 or email us at LLBean@llbean.com so we may send you return instructions and materials. A replacement part will be sent to you when we receive your returned pump head.

As always, our 100% satisfaction guarantee applies. If you are not satisfied with this product for any reason, please return it for your choice of a gift card, a credit card credit or full refund.

If you purchased this product as a gift, please pass this information on or call us at 800-555-9717, and we will send this letter to the gift recipient.

All of us at L.L.Bean are firmly committed to providing our customers with the best in products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please let us know if you have any questions regarding this safety notification.

Sincerely,

Terry Sutton
Vice President
Customer Satisfaction