Important Safety Recall
Chariot Cougar I or II Chassis or Chariot Cycling Conversion Kit
Dear Valued L.L.Bean Customer,
Our records show you may have purchased or received a Chariot Cougar I or II Chassis or Chariot Cycling Conversion Kit, sold by L.L.Bean under item numbers 237847, 237848 or 237849. In cooperation with the US Consumer Product Safety Commission, the manufacturer, Thule Child Transport Systems, Ltd, d/b/a Chariot Carriers, is recalling affected units. The bicycle trailer's hitch mechanisms can crack and break, causing the trailer to detach from the bicycle. This poses an injury hazard to children in the bicycle trailer. For your child's safety, please stop using the recalled units immediately.
Recalled trailers have serial numbers from 1205-xxxx to 0710-xxxx (representing manufacture dates December 2005 through July 2010) located on the left side on the frame. Recalled conversion kits have hitch arms that attach the carrier to the bicycle with model number 20100503 printed on a label attached to the aluminum tube next to the warning label. Older conversion kits without a label, but with a release push button located where the hitch arm inserts into the carrier, are also being recalled.
Consumers should immediately stop using the recalled bicycle trailers and bicycle trailer conversion kits and contact Chariot Carriers for a free repair kit. To receive your repair kit contact Chariot Carriers at (800) 262-8651 between 10 a.m. and 6:30 p.m. ET Monday through Friday or email Chariot Carriers at ask.us@chariotcarriers.com. You may visit their website and register for a free kit at http://chariotcarriers.com/english/html/consumer_advisory.php.
As always, our 100% Satisfaction Guarantee applies. If the options provided by the manufacturer are not acceptable or if you are not satisfied with this product for any reason, you may return it to us for your choice of a full refund or a gift card.
If you purchased this product as a gift, please pass on this information or call us at 800-555-9717, and we will send this letter to the gift recipient.
All of us at L.L.Bean are firmly committed to providing our customers with the best in products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please let us know if you have any questions regarding this safety notification.
Sincerely,
Raina Maxwell
Vice President
Customer Satisfaction
