Important Safety Recall
Black Diamond Positron, Neutrino or Positron Screwgate Carabiner
Dear Valued L.L.Bean Customer,
If you have purchased or received a Black Diamond Positron, Neutrino, or Positron Screwgate Carabiner sold by L.L.Bean under item ID 272635, 280523 or 272634 please continue reading this important safety recall message.
The carabiner manufacturer, Black Diamond, has advised L.L.Bean of a product safety recall affecting certain carabiners manufactured between December 1, 2014 and January 31, 2016. The recall concerns carabiners with manufacturing codes between 4350 and 6018 etched on the spine of the carabiner. Defects in the gate could cause the carabiner to fail or function incorrectly.
If you have a carabiner marked 4350 through 6018 or if you cannot read or find the code, immediately stop using the carabiner and reference the Black Diamond website using this link: http://warranty.bdel.com/CarabinerRecall/Landing or contact Black Diamond directly at 800-775-5552 for more information. If your carabiner is subject to this recall, Black Diamond will replace the carabiner free of charge.
If you purchased this product as a gift, please pass on this information or call us at 800-555-9717 and we will send this letter to the gift recipient.
As always, our 100% Satisfaction Guarantee applies. If you are not satisfied with this product for any reason, please contact us for assistance with returning it to us for your choice of a full refund or a gift card.
All of us at L.L.Bean are firmly committed to providing our customers with the best products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please call us at 800-555-9717 if you have any questions regarding this safety notification.
Sincerely,
Raina Maxwell
Vice President
Customer Satisfaction
