HELPING YOU NAVIGATE HOLIDAY SHOPPING
We want to be real with you: we’re facing some unique challenges this year. People have been getting outside in record numbers (and that’s great!), but high demand paired with extraordinary global events means we may not have some of the products you’re looking for right now. You can be confident that we’re working around the clock to get items back in stock and on your doorstep as soon as possible. Thanks for sticking with us!
Due to extra precautions in our warehouse, widespread worker shortages, and disruptions in the global supply chain, we’re seeing more backorders and longer shipping times than usual. We appreciate your patience as we work to keep things moving, while continuing to maintain safe and healthy conditions for our fulfillment team in Maine and our vendors around the world.
Getting products from our manufacturers to Maine to you has been particularly challenging this year. From ongoing port congestion and ships getting stuck in canals, to shipping container and truck driver shortages, this is an issue that’s reverberating across the entire retail industry. Our teams are working constantly to get items back in stock and fulfill all backorders, and will continue to work closely with our partners to ensure your items reach you as quickly as possible.
Some of our bigger equipment items (like kayaks) and home products (like outdoor furniture) bypass our warehouse and are shipped directly to you from the vendor. This is called “direct ship” in industry lingo. We work closely with our partners to ship as quickly as possible, but lead times may still be longer than usual.
Our inventory experts recommend that if you see what you want, don’t hesitate – buy it! Inventory is going quickly, so snag in-stock items while you can. And even if an item you want is on backorder, go ahead and reserve it anyway. Putting your orders in earlier will give us time to get them back in stock – and get them to you as soon as possible, so you can put them to good use in the outdoors.