We Now Offer Free, Contactless Curbside Pickup
We’ll bring the outdoors out to you! Just swing by the store, pop your trunk, and we’ll drop your order off in your car.
We're rolling out this service to select retail locations.
Please check your local store page for details.
Find a Store
1. Reserve Online or By Phone
Simply choose the “Reserve in-store” option when shopping online or call your local store and tell us you’d like to use our curbside pickup service. You can reserve items any time. Pick up is available from 10am-5pm daily.
2. Look for Your Confirmation
We’ll send an email with your instructions for payment and pick up. Pay ahead of time for faster service, or we can take payment over the phone once you arrive at the store. Just drive up, follow the directions on the signs and we'll come right out with your order!
3. Wait as We Load You Up
There’s no need to get out of your car! Just show us a valid photo ID, unlock your trunk or back door, and you’ll be on your way with your L.L.Bean purchase.
For the safety of our customers and employees, we will not be taking curbside returns, but we’re happy to provide you with a return shipping label for your convenience.
Frequently Asked Questions
How does curbside pickup work?
Once you reserve your items, you’ll receive a series of emails: the first confirming your reservation and a second to let you know that your order is ready for pick up. It is recommended that you call and pay for your item(s) at this time to expedite the pick-up process. Curbside services could vary by store, but rest assured that in all cases we will be able to follow social distancing guidelines to ensure the safety of both our customers and employees.
What do I need to bring to complete my pick up?
You will need a valid photo ID and cell phone to call us when you arrive.
Where should I go to pick up my order?
There will be signs directing you to the designated curbside pickup area once you arrive at the store.
What do I do once I arrive to pick up my items?
There will be numbered parking spots, and a posted phone number and extension to call.
I’m looking for an item, but I can’t find it online. What can I do?
Give the store a call and they will be happy to assist you.
Am I able to enter the store?
No. At this time, customers are not allowed in the building. This decision has been made to protect the health and safety of both our customers and employees.
Do I need to wait in my car, or can I wait outside the store for my order?
We ask that you please stay in your car at all times during the pickup process, unless otherwise directed by the posted signage.
What if I change my mind about my order?
Please call the store; they will be happy to help you cancel or alter your order.
What if I want to return the items I purchased?
We are not currently accepting returns in our store, but our return center is still open. Simply follow the process found here.
Can someone else pick up my curbside order?
No. We require a photo identification that matches the existing order information.
How long will you hold my items?
We will hold both paid and unpaid items for 48 hours.