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If you forgot your password:

Click "Forgot your password?" here or on the login screen, and follow the instructions. We'll verify your identity first, then you'll be able to choose a new password.

Please note: Passwords are case sensitive and must be between six and 16 characters long. They may contain only letters, numbers, spaces and the following characters: ! # $ * + , - . : @ [ \ ] ^ _ | ~

For a stronger password, we recommend using a combination of characters, including at least one uppercase letter, lowercase letter, number and special character.

If you forgot your email address:

Call 800-441-5713 (US/Canada) for assistance or contact us via Live Help.

If you previously used a User Name as your login ID:

User names are no longer active on the site. If you previously used a user name to log into your account, you will now need to use your email address instead.