L.L.Bean Rewards Program Terms and Conditions 

Important Note: These L.L.Bean Rewards Program Terms and Conditions apply to the L.L.Bean Rewards customer loyalty program (the “Program”). THESE TERMS CONTAIN A CLASS ACTION WAIVER AND JURY TRIAL WAIVER AND REQUIRES ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. PLEASE SEE THE DISPUTE RESOLUTION SECTION FOR COMPLETE DETAILS AND REVIEW CAREFULLY. Please read these terms and conditions carefully for important information about your rights and obligations in the Program.

1. MEMBERSHIP

The Program and its benefits are provided by L.L.Bean, Inc. (“L.L.Bean”). These Terms and Conditions (“Terms”) include information describing eligibility for the Program, including the accrual and redemption of Points (defined below) and Bean Bucks (defined below), as well as other important conditions and limitations of the Program. These Terms form the agreement (“Agreement”) between you (“Member” or “you” or “your”) and L.L.Bean with respect to the Program.

Any use of the Program will serve as acknowledgement of your receipt and review of these Terms, and constitute your acceptance of, and agreement with each of the terms and conditions described below. Please read this information and keep it for your records.

L.L.Bean reserves the right to cancel, suspend, or terminate a Member’s participation in the Program or any rewards earned and not yet used in the event of suspected fraud, abuse of rewards privileges, violation of these Program Terms, or any other reason, at L.L.Bean’s discretion. 

These Terms are separate and independent from the L.L.Bean Mastercard Rewards Program Terms of Use, which governs L.L.Bean Mastercard Rewards. L.L.Bean Mastercard holders are referred to in these Program Terms as “L.L.Bean Cardmembers”.

2. PRIVACY POLICY

For information about how L.L.Bean collects, uses, and shares personal information about members, please see our Privacy Policy. L.L.Bean’s Privacy Policy is made a part of these Terms and is incorporated herein by reference. In the event of any inconsistency between these Terms and L.L.Bean’s Privacy Policy, L.L. Bean’s Privacy Policy will govern.

Our Privacy Policy also contains information about your privacy options, including how you can request that we delete your personal information. If you make a request to delete your personal information, we will remove your online account and membership to this Program, including your Points and Bean Bucks. That membership cannot be reinstated. If you join the Program again, your new membership will begin with a zero-point balance.

3. RIGHT TO CHANGE / CANCEL PROGRAM AND/OR TERMS

L.L.Bean may, at its discretion, alter, limit, or modify the Program structure or any other feature of the Program including but not limited to how Points, Bean Bucks or other benefits are earned, calculated, redeemed or otherwise administered, or the expiration date of Points or Bean Bucks. L.L.Bean reserves the right to change or modify these Terms or terminate the Program, in whole or in part, at any time, for any reason. Any such changes or termination may take effect immediately and without prior notice, except to the extent notice is required by applicable law. If the Program is terminated, all unredeemed benefits will be forfeited without any obligation or liability and will not be honored upon termination or after the conclusion of the notice period, if any notice is required by law. L.L.Bean will have no obligation or liability with respect to any unredeemed benefits, except as expressly required by applicable law.

L.L.Bean will post any additional Program details and updates to the Program (including these Terms) here and then update the “Last Updated” date above. Your continued participation in the Program is your acknowledgement and acceptance of such changes. L.L.Bean may choose to provide notice in advance of such changes (or cancellation) via llbean.com (“the Website”), posting at U.S. L.L.Bean Retail Stores or Outlets, and/or email notification to each Member, in L.L.Bean’s sole discretion.

4. MEMBERSHIP ELIGIBILITY

The Program is only open to U.S. residents at least 18 years of age. Membership is free and optional. No purchase is required to sign up. Membership is limited to individuals and is not available to businesses or charities. Current L.L.Bean Cardmembers (both primary cardholders and authorized users) are ineligible to join.

5. MEMBERSHIP ENROLLMENT

Individuals can enroll in the Program at any U.S. L.L.Bean Retail Store or Outlet, by calling L.L.Bean’s Customer Service, or on llbean.com by providing their first and last name, billing address, email address, phone number and any other information requested. Member must provide complete and accurate enrollment information. L.L.Bean reserves the right to refuse, suspend, or revoke membership of any customer who does not follow the enrollment procedures or maintain the completeness or accuracy of their Program account information. L.L.Bean may choose to offer sign-up incentives and enrollment promotions from time to time.

If you determine that you have two separate Program accounts under different email addresses and/or phone numbers, you may contact Customer Service at 800-441-5713 and request that your Program accounts be combined into one Program account.

6. MEMBERSHIP SECURITY

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your Program account. To the extent permitted by applicable law, L.L.Bean is not responsible for any loss, theft, misuse, or unauthorized redemption of Points, Bean Bucks or other rewards resulting from lost or compromised credentials or unauthorized access to your account, except where such loss results from L.L.Bean’s failure to implement reasonable administrative, technical, and physical security measures or as otherwise required by law.

7. PROGRAM COMMUNICATIONS

When you sign up for the Program and give us your email address, you consent to receiving promotional emails from L.L.Bean. You may unsubscribe from promotional emails at any time (by clicking the “unsubscribe” link at the bottom of each email or by contacting Customer Service) without impacting your status in the Program. However, some Program benefits, including certain special promotions, will only be available to members who receive promotional emails. If you unsubscribe, you will continue to receive service messages from us regarding the Program.

Service emails sent to you related to the Program include, but are not limited to, the issuance of Bean Bucks earned and reminder of upcoming expiration of Bean Bucks. To stop receiving these transactional emails, you must cancel your Program membership.

Member must advise L.L.Bean of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address and may do so by visiting My Account on llbean.com and updating their Member information.

8. EARNING AND REDEEMING POINTS

Member will receive reward points (“Points”) on their Member account through Eligible Purchases (defined below) and participation in other special programs and promotional offers that may be announced by L.L.Bean from time to time at its discretion.

Eligible Purchases:  The total cost of a purchase (after discounts, promotional offers and Bean Bucks (defined below) have been applied, and before taxes and shipping charges have been applied, rounded to the nearest dollar) made at any L.L.Bean U.S. Retail Store or Outlet, over the phone, or online at the Website (and not on other L.L.Bean owned URLs) (“Eligible Purchases”) counts toward Member’s Point accrual.

Unless otherwise stated by L.L.Bean in a promotional offer, Member will receive one Point for each one dollar ($1 USD) of Eligible Purchases. There is no limit on the number of Points a Member may earn. L.L.Bean is not selling Points to Members and Members do not pay or provide any consideration, financial or otherwise, for the Points. Points are part of the L.L.Bean Rewards loyalty program. Points are in the nature of coupons, awarded to Members when they pay the purchase price of products L.L.Bean offers for sale to Members (in accordance with this Section 8), without any additional payment to L.L.Bean.

Exclusions from Eligible Purchases:  Points will not be awarded on L.L.Bean Outdoor Discovery Programs, L.L.Bean for Business, or specific branded item (items subject to change) purchases. Points will not be awarded for the cost of product repairs. Points will not be awarded on the purchase of L.L.Bean-branded items sold at wholesalers or at third-party retailers. Points will not be awarded for purchases made using an L.L.Bean-branded credit card. Additional items may be excluded from Point accumulation at the sole discretion of L.L.Bean.

Identification at Transaction:  Member must identify themselves as a Program member at the time of purchase, using accurate identifying information, in order to accrue Points and access other Program benefits on Eligible Purchases. Specifically, Member must provide the phone number or name and zip code associated with their Membership to the cashier at a participating U.S. L.L.Bean Retail Store or Outlet or Customer Service representative over the phone, or sign into their llbean.com account before checkout for online transactions in order to accrue Points and/or access other benefits.

Processing of Points:  Points accumulated through Eligible Purchases will be processed and awarded to the Member’s account on the date the payment for the purchased merchandise is processed (typically the purchase date for an in-store transaction and the ship date(s) for a phone, Website or ship-from-store transaction). If you or we cancel an Eligible Purchase, no Points will be issued. If Points have already been issued for a canceled Eligible Purchase, we may revoke those Points.

Promotional Points Offers:  Other special programs and promotional offers for earning Points may be made by L.L.Bean from time to time in L.L.Bean’s discretion. Such offers may also be subject to additional terms and conditions specified in the promotional offer.

Redemption of Points / Issuance of Bean Bucks: Points accumulate toward promotional rewards coupons known as “Bean Bucks,” as described in these Terms and any applicable promotional offers. Earned Points are automatically converted into Bean Bucks at the following rate: 150 Points = $5 in Bean Bucks. One (1) Bean Buck is equivalent to a one‑dollar ($1.00) coupon reduction or discount in the merchandise value of an L.L.Bean purchase. Once a Member earns 150 Points, $5 in Bean Bucks will be issued automatically, and 150 Points will be deducted from the Member’s Points balance.

L.L.Bean may, but is not obligated to, notify Member of issuance of Bean Bucks via the email associated with the Member account. The value of Bean Bucks included in any such notification represents the value at the time the notification was sent, which may or may not reflect the actual, current value of Bean Bucks available to Member, as L.L.Bean may have adjusted a Member’s balance subsequent to the notification. Any such notification regarding the issuance of Bean Bucks is provided by L.L.Bean as a courtesy to Member and should not be relied upon by Member in seeking to redeem Bean Bucks.

L.L.Bean may, at any time and without notice, change the Points earning and redemption procedures and offerings, including the conversion rate between Points and Bean Bucks and the rate at which Points are earned.

Expiration of Points: Points that are not converted to Bean Bucks will not expire unless Member cancels their Membership or the Membership is cancelled by L.L.Bean (see Membership Cancellation below).

Point Balance:  Member may view their Point balance at any time by visiting the My Rewards page with their Member account on llbean.com or by contacting Customer Service. L.L.Bean reserves the right to review, verify, and adjust Point balances at any time to correct errors or address misuse, fraud, or technical issues. Point balances are estimates only and may be subject to verification. L.L.Bean is not responsible for inaccuracies or delays in the accrual or display of Points.

L.L.Bean Rewards to L.L.Bean Mastercard Rewards Conversions: Upon a Member’s approval for the L.L.Bean Mastercard, membership in the Program will automatically terminate. The dollar value of any active Points (calculated as number of Points multiplied by 3.33%, rounded to the nearest cent) and any active Bean Bucks earned through the Program will automatically convert to Bean Bucks issued under the L.L.Bean Mastercard Rewards Program. Please allow thirty (30) days for the transfer to process. To illustrate, the value of 150 active points is 5 Bean Bucks or $5.00 (150 active points multiplied by 3.33%).

Important Note: Points are promotional, have no cash value, and cannot be exchanged for cash or credit. You have no ownership interest in Points, and these Points do not constitute property. The use of the word "earn" or similar language in marketing materials and these Terms in relation to the Program does not imply that the points have any value prior to conversion or redemption. Points are issued without consideration, financial or otherwise, from Member and may not be purchased or sold and are not transferable.

9. REDEEMING BEAN BUCKS

Member may redeem their Bean Bucks for the purchase of merchandise and select services from L.L.Bean either (1) at a U.S. L.L.Bean Retail Store or Outlet by giving the cashier their Member account phone number or name and zip code and requesting redemption; (2) online at llbean.com by logging into their account and entering Bean Bucks to be redeemed at checkout; or (3) via Customer Service for phone orders by giving the our representative your Member account phone number or name and zip code and requesting redemption. Bean Bucks may be redeemed in any amount, and are applied to the merchandise total after all other discounts and promotions and before taxes, fees and non-standard shipping charges. The value of Bean Bucks redeemed will be prorated across items purchased. If Member elects to redeem their Bean Bucks, the value of the Bean Bucks will be deducted from the total price of the Member’s purchase. The value of the Bean Bucks redeemed will be removed from the Member’s account.

Restrictions and Limitations:

• Bean Bucks are not redeemable for cash or store credit and cannot otherwise be converted into cash.
• Bean Bucks are not redeemable towards payment of shipping fees or sales tax, which is the responsibility of the Member.
• Bean Bucks are coupons, awarded to Members pursuant to the L.L.Bean loyalty program and are based on the accumulation of Points. L.L.Bean is not selling Bean Bucks to Members and Members do not pay any consideration, financial or otherwise, for Bean Bucks.
• Certain products and services may be excluded from redemption at the discretion of L.L.Bean.
• Bean Bucks are not redeemable towards an L.L.Bean Outdoor Discovery Program or L.L.Bean for Business purchase.
• Bean Bucks cannot be redeemed at third-party retailers of L.L.Bean products.
• Bean Bucks are not transferable in the event of death, a part of a domestic relations matter, or for any other reason. The sale, trading, auction, barter or other transfer of any Bean Bucks is prohibited.
• Bean Bucks must be redeemed at the time of purchase and may not be applied to prior purchases or used retroactively.
• Bean Bucks may not be combined with certain other offers, promotions, discounts, or coupons, as determined by L.L.Bean in its discretion.
• To the extent allowed by applicable law, L.L.Bean may cancel any issued Bean Bucks if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.

Expiration of Bean Bucks: Bean Bucks are stored on Member’s account as a single balance, which will expire in its entirety in 270 days after the most recent Bean Bucks issuance event.

In the case of Bean Bucks refunded as part of a return (outlined below), the crediting of Bean Bucks to your account will be treated as a Bean Bucks issuance event for the purpose of resetting the expiration timeline.

L.L.Bean may, but is not obligated to, notify Member of upcoming Bean Bucks expiration. The Bean Bucks expiration date included in any such notification represents the date at the time the notification was sent, which may or may not reflect the actual, current expiration date, as L.L.Bean may have adjusted the date subsequent to the notification. Any such notification regarding the expiration of Bean Bucks is provided by L.L.Bean as a courtesy to Member and should not be relied upon by Member in seeking to redeem Bean Bucks.

Bean Bucks Balance and Expiration Date:  Member may view their Bean Bucks balance and expiration date at any time by visiting the My Rewards page with their Member account on llbean.com or by contacting Customer Service. L.L.Bean reserves the right to review, verify, and adjust Bean Buck balances at any time to correct errors or address misuse, fraud, or technical issues. Bean Buck balances are estimates only and may be subject to verification. L.L.Bean is not responsible for inaccuracies or delays in the accrual or display of Bean Bucks.

10. RETURNS

Merchandise returns must be made in accordance with L.L.Bean’s return policy, available at www.llbean.com/returns. If L.L.Bean issues a refund for the return of an Eligible Purchase:

1) Points earned on the returned item(s) will be deducted from your Member account. If your Points balance is insufficient to cover a deduction related to a return, your Points balance may become negative. Subsequent Points earned will first be applied to reduce that negative balance.

2) If applicable, the prorated dollar value of Bean Bucks redeemed on the returned item(s) will be credited to your Member account.

Please refer to our Return Policy for guidelines. Except as described below, refunded Bean Bucks will typically be reflected in your Member account as soon as the return is processed. Processing times may vary.

In the case where Bean Bucks were redeemed in the purchase of a gift and the gift recipient returns the item(s) to L.L.Bean, the prorated dollar value of Bean Bucks redeemed on the returned item(s) will be refunded as a Merchandise Gift Card to the gift recipient. Points earned on the returned item(s) will not be deducted from your Member account.

In the case where Bean Bucks were redeemed in the purchase of a returned item and the Member has since cancelled their Membership, the prorated dollar value of Bean Bucks redeemed on the returned item(s) will be refunded as a Merchandise Gift Card to the customer, as a courtesy to the customer.

In the case where Bean Bucks were redeemed in the purchase of a returned item and the Member has since become an L.L.Bean Cardmember between the original purchase and return dates, the prorated dollar value of Bean Bucks redeemed on the returned item(s) will be issued as Bean Bucks under the L.L.Bean Mastercard Rewards Program.

11. ADDITIONAL PROGRAM BENEFITS AND DETAILS

Program membership must be active and in good standing for members to be eligible for any program benefit. In addition to any other requirement and/or limitation that may be communicated to members at the time a benefit is offered, the following will apply.

Free Standard Shipping Over $50: Eligibility for shipping benefit will be based on verification of your Membership status at the time of purchase. Valid for orders totaling at least $50 after promotions and discounts and before Bean Bucks, tax, and non-standard shipping fees, shipped to a single US address. Purchase of L.L.Bean Gift Cards and Outdoor Discovery Programs courses and trips, as well as taxes, duty charges, and any shipping or other fees do not apply toward the minimum purchase requirement. Not valid for L.L.Bean for Business orders. Purchase of L.L.Bean Gift Cards and Outdoor Discovery Programs courses and trips, as well as taxes, duty charges, and any shipping or other fees do not apply toward the minimum purchase requirement. Not valid for L.L.Bean for Business orders. Estimated delivery times will be provided during checkout. See www.llbean.com/freeshipping for full details. Offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change.

Special Sales and Offers: Special sales and offers may be made available to Member on occasion. Eligibility to redeem offers may be based on verification of your Membership status. A valid email address that receives marketing emails from L.L.Bean may be required to qualify for certain offers. Any offer or sale will be subject to the terms and conditions specified in the promotional offer.

Outdoor Discovery Programs Discount: Members receive 10% off the cost of eligible L.L.Bean Outdoor Discovery Programs programming and trips. This 10% savings is off the total cost, excluding tax. This benefit does not apply to Custom Programs, Youth Camps and rental programs. A promotional code may be required, at L.L.Bean’s discretion. Offer cannot be combined with other offers unless explicitly stated. Terms of offer are subject to change.

Outdoor Impact Votes: For each Eligible Purchase Member will earn one (1) Outdoor Impact Vote (“Vote”). Votes may be cast during designated voting windows to support non-profit organizations selected by L.L.Bean. The organizations and voting windows will be determined and announced by L.L.Bean in its discretion. L.L.Bean will allocate a predetermined amount of charitable funding, which will be allocated across the selected organizations based on the percentage of total votes received from all eligible voters (from both Program members and L.L.Bean Cardmembers.). Voting will occur exclusively on llbean.com and Member must have an active llbean.com Member account to cast votes. Votes that are not cast by the end of each voting window will expire. A valid email address that receives marketing emails from L.L.Bean may be required to receive notification about voting.

12. CANCELLATION OF MEMBERSHIP

OPT OUT

Your participation in the Program is voluntary and you may withdraw at any time by selecting “Click here to opt-out within the FAQs section of the My Rewards page of your llbean.com Member account or by contacting Customer Service at 800-441-5713 In the event that you opt-out of the Program, all Points, Bean Bucks, Votes or other benefits earned on your Member account will be forfeited. Deletion of Points, Bean Bucks and Votes is final and cannot be reversed.

RIGHT TO REVOKE

L.L.Bean reserves the right to revoke, without notice, the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole opinion of L.L.Bean, for any reason, including if a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms or otherwise earns benefits through deception, forgery and/or fraud.

L.L.Bean reserves the right to revoke, without notice, the membership of any Member in the Program if there are no Eligible Purchases in your Program membership account for 36 months.

In the event that L.L.Bean closes your membership account for any reason, all Points, Bean Bucks, Votes, or other benefits earned on your Member account will be forfeited. Deletion of Points, Bean Bucks, and Votes is final and cannot be reversed.

TRANSITION TO L.L.BEAN MASTERCARD

In the event that a Member becomes an L.L.Bean Cardmember, the Program membership account will automatically terminate. Points and Bean Bucks will automatically convert and be transferred to the L.L.Bean Mastercard account (as outlined above). Earned Votes will be maintained within the L.L.Bean Mastercard account.

13. NO TRANSFER

Neither Program benefits nor Member accounts may be merged, transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Program Points, Bean Bucks and/or benefits have no cash value and are not exchangeable for cash.

14. LIMITED USE OF PERSONAL INFORMATION

To join the Program, you must provide certain identifiers such as your name, billing address, email, and phone number. By joining, you consent to the use of this information as described in these Terms and the Privacy Policy. L.L.Bean asks for these identifiers for the purpose of administering the Program, and does not require you to provide these identifiers as consideration for participation in the Program.

You may withdraw from the Program at any time as described in these Terms. You may still shop with L.L.Bean without participating in the Program.

For more information about how L.L.Bean uses personal information and your California privacy rights, please see our Privacy Policy..

15. TAXES

Member is responsible and liable for any applicable federal, state or local income, sales, use, or other taxes which may result from Member's participation in the Program, including on redemption of Bean Bucks toward product purchases.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless L.L.Bean and its respective parents, subsidiaries, affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your violation of these Terms, your misuse of the Program, or your violation of any law or the rights of any third party.

17. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL L.L.BEAN, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR OR L.L.BEAN’S RESPECTIVE LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS (COLLECTIVELY, THE “L.L.BEAN PARTIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM, INCLUDING THE PARTICIPATION IN THE PROGRAM OR THE EARNING, USE, INABILITY TO USE, OR LOSS OF ANY PROGRAM BENEFITS, EVEN IF ANY L.L.BEAN PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, THE L.L.BEAN PARTIES WILL HAVE NO LIABILITY FOR ANY LOSSES OR DAMAGES ARISING FROM ANY MODIFICATION, SUSPENSION, OR TERMINATION OF THE PROGRAM OR ANY PROGRAM BENEFITS, EXCEPT AS REQUIRED BY APPLICABLE LAW.

IF, NOTWITHSTANDING THE FOREGOING, ANY L.L.BEAN PARTY IS FOUND TO BE LIABLE FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PROGRAM, SUCH LIABILITY SHALL NOT EXCEED THE VALUE OF THE UNREDEEMED PROGRAM BENEFITS AT ISSUE IN THE APPLICABLE CLAIM.

NOTHING IN THIS SECTION EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. DISCLAIMER OF WARRANTIES

THE PROGRAM, BEAN BUCKS, AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, L.L.BEAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. L.L.BEAN DOES NOT WARRANT THAT THE PROGRAM OR ANY RELATED SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

19. GOVERNING LAW

Governing Law: These Terms are governed by Maine state law, without reference to its conflicts of law doctrine, as such law is applied to agreements entered into and performed entirely within such jurisdiction.

Rewards Dispute Process: If you believe there is an error or discrepancy in your Points or Bean Bucks balance or a transaction related to this Program, you must notify L.L.Bean via email at customerservice@llbean.com.

20. DISPUTE RESOLUTION

Dispute Resolution; Binding Arbitration

IMPORTANT NOTICE REGARDING ARBITRATION

By participating in the Program, you and L.L.Bean agree that, to the fullest extent permitted by applicable law, disputes will be resolved by binding individual arbitration as set forth below. You and L.L.Bean each also agree that this agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (notwithstanding the governing law and venue provisions of these Terms).

You and L.L.Bean hereby waive any right to a jury trial of any claim and any right to participate in any class, mass, representative, or consolidated action. This section explains the existence, terms, conditions, and implications of the arbitration agreement and class action waiver in clear terms. Please review it carefully before participating in the Program.

(a) Agreement to Arbitrate; Scope; Survival

To the fullest extent permitted by applicable law and unless stated otherwise in these Terms, any dispute, claim, or controversy arising out of or relating to these Terms or your participation in the Program, including the interpretation, applicability, enforceability, or formation of this arbitration provision, will be resolved exclusively through binding individual arbitration administered by JAMS under its Consumer Arbitration Minimum Standards, as amended from time to time. This arbitration agreement is reciprocally binding on both you and L.L.Bean: if you are required to arbitrate a claim, L.L.Bean is equally required to arbitrate such claim. This arbitration provision survives termination, cancellation, expiration, or suspension of your participation in the Program.

(b) Small Claims Court Option

Either party may elect to bring an individual claim in small claims court in lieu of arbitration, provided the claim falls within that court’s jurisdiction and otherwise qualifies for small claims treatment. If the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either you or L.L.Bean may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding will remain closed unless and until the small claims court issues a decision that the claim should proceed in arbitration.

(c) Administrator, Rules, and Neutral Arbitrator

JAMS will administer the arbitration pursuant to JAMS Streamlined Arbitration Rules and Procedures and Mass Arbitration Procedures and Guidelines then in effect. If any JAMS rule conflicts with these Terms, these Terms control to the extent permitted by law. The arbitrator must be independent and impartial. The parties will have a reasonable opportunity to participate in the selection of the arbitrator through the JAMS Arbitrator Selection, Disclosures and Replacement procedures. The JAMS rules are available at  www.jamsadr.org. Nothing in this provision discourages or limits either party from being represented by counsel in the arbitration.

The parties agree that any questions or disputes regarding the arbitrability of any dispute shall be decided by the arbitrator. The arbitrator will have the power to rule on their own jurisdiction, including any issues concerning the existence, validity, or scope of either this agreement or the arbitration clause, and whether any claim is subject to arbitration. Notwithstanding the foregoing, (1) any dispute about whether a claim qualifies for small claims court will be resolved by that court, not by an arbitrator; and (2) a court will have the authority to determine whether the parties have complied with the informal dispute resolution procedures set out in this agreement and whether any claim you or L.L.Bean has filed in arbitration or in court is inconsistent with the Class and Mass Action Waiver included in this agreement.

Any facts, evidence, documents, or testimony introduced or produced in an arbitration proceeding may be used only in that proceeding and may not be disclosed, introduced, or used in another arbitration proceeding even if it involves the same or similar claims. We each also agree that the arbitrator will not be bound by rulings in any prior arbitrations not involving the same parties, even if they involved the same or similar claims.

(d) Location and Hearing Format

At your election, the arbitration will be conducted (i) in the county of your residence, (ii) by remote video conference, or (iii) on the papers without a hearing, consistent with JAMS procedures and the parties’ agreement.

(e) Fees and Costs

If you initiate arbitration, your only required filing fee is $250. L.L.Bean will pay all other arbitration costs, including any remaining JAMS filing and case management fees and all professional fees for the arbitrator’s services. If L.L.Bean initiates arbitration against you, L.L.Bean will pay all fees and costs associated with the arbitration. Each party will bear its own attorneys’ fees and costs unless a statute or these Terms expressly provide otherwise. However, if the arbitrator finds that either the substance of any claim or the relief sought was frivolous, or that any claim was brought for an improper purpose (as measured by the standards in Federal Rule of Civil Procedure 11(b)), then either party may seek an award of legal fees or costs against the other party and/or its counsel. This agreement authorizes the arbitrator to award fees or other sanctions against either party’s counsel.

(f) Available Remedies; Preservation of Substantive Rights

The arbitrator may award any relief available under applicable law that would otherwise be available in a court, including but not limited to actual damages, statutory damages and remedies, punitive damages where authorized, declaratory and injunctive relief specific to the parties, and an award of attorneys’ fees and costs where authorized by law. In California, you will not be required to pay attorneys’ fees and costs incurred by L.L.Bean if you do not prevail. If either party seeks injunctive or declaratory relief, we agree that the arbitrator may award injunctive or declaratory relief in favor of party alone, and only to the extent necessary to resolve the party’s individual claim. This arbitration provision is intended to be broadly enforceable and does not limit or waive any non-waivable substantive rights or remedies available to you under applicable federal, state, or local laws

(g) Award; Form of Decision; Entry of Judgment

The arbitrator will issue a written, reasoned award that states the disposition of each claim and includes a concise written statement of the essential findings and conclusions on which the award is based.

Judgment on the award may be entered in any court of competent jurisdiction.

(h) Notice of Dispute; Good-Faith Efforts to Resolve

Before commencing arbitration, the party asserting a claim must send the other party a written notice (the “Notice of Dispute”) describing the nature and basis of the claim and the relief sought. The Notice of Dispute must contain enough information for us to identify you and attempt to resolve your claim, including (a) the name of the Program account holder; (b) the specific product at issue, if applicable; (c) a written description of the problem, relevant documents and supporting information; and (d) a good faith calculation of the damages you claim to have suffered and a statement of the specific relief you are seeking. You may be represented by an attorney or other person in that process. However, if you choose to do so, you must also submit a signed written authorization with your Notice of Dispute that allows us to discuss your claims with your attorney or other representative. Similarly, if we have any dispute with you, we will send a Notice of Dispute to your billing address. The parties will use good-faith efforts to resolve the dispute informally for sixty (60) days after receipt of the notice. Either party may seek interim relief where available. If we are unable to resolve any claims within 60 days despite those good faith efforts, then either you or L.L.Bean may start arbitration or small claims court proceedings. To begin arbitration, each party must send a letter requesting arbitration and describing their claim to the other and to JAMS.

(i) Severability

If any portion of this arbitration provision is found unenforceable, that portion will be severed and the remainder enforced to the fullest extent permitted by law. If the agreement to arbitrate as a whole is found unenforceable, the dispute will be resolved in accordance with the governing law and venue provisions of these Terms.

(j) Class and Mass Action Waiver

YOU AND WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, REPRESENTATIVE, MASS, OR CONSOLIDATED ACTION (THE “CLASS AND MASS ACTION WAIVER”).  Neither you, nor we, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, mass, or representative proceeding under this agreement.

In any action between you and L.L.Bean, if a court or an arbitrator determines that any part of this arbitration provision or Class and Mass Action Waiver is unenforceable with respect to any claim, remedy, or request for relief, then the arbitration provision and Class and Mass Action Waiver will not apply to that claim, remedy, or request for relief. But the arbitration provision and Class and Mass Action Waiver will still apply to all other claims, remedies, and requests for relief that you or L.L.Bean may assert in that or any other action. In any such case, you and L.L.Bean agree that we will arbitrate all claims, remedies, and requests for relief subject to individual arbitration first, and that any remaining unresolved claims, remedies, or requests for relief may be pursued in court only after the arbitrator’s award has been issued. In any such proceeding, the arbitrator’s factual findings will not be entitled to deference by the court.

(k) Jury Trial Waiver

If a claim proceeds in court rather than through arbitration, YOU AND L.L.BEAN EACH WAIVE ANY RIGHT TO A JURY TRIAL.

21. INTELLECTUAL PROPERTY

L.L.Bean and Bean Bucks are registered trademarks of L.L.Bean. All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “Company Intellectual Property”) are owned by L.L.Bean or its licensors and are protected by United States and international intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or otherwise Company Intellectual Property without L.L.Bean’s prior written consent.

22. FORCE MAJEURE

L.L.Bean will not be liable for any delay, failure, or interruption in the operation of the Program, including the earning, issuance, redemption, or use of Points or Bean Bucks, to the extent such delay, failure, or interruption is caused by events beyond L.L.Bean’s reasonable control. Such events may include, without limitation, acts of God; natural disasters; fire; flood; earthquakes; severe weather; pandemics or public health emergencies; war; terrorism; civil unrest; labor disputes; strikes; governmental orders or regulations; power, telecommunications, or internet failures; computer or system failures; or failures of third‑party service providers. Performance of the affected obligations will be excused for the duration of the force majeure event.

23. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and L.L.Bean regarding the Program and supersede any prior agreements between you and L.L.Bean.

Nothing in these Terms is intended to exclude, limit, or waive any rights or remedies that cannot be excluded or limited under applicable federal, state, or local consumer protection laws. To the extent L.L.Bean is required by applicable law to be responsible for any act or omission of a Third‑Party Provider, L.L.Bean’s responsibility will be limited to the minimum extent permitted by law.

The failure of L.L.Bean to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The invalidity of any term, condition or provision in these Terms shall not affect the enforceability of those portions of the Terms deemed enforceable by applicable courts of law.

You may not assign the Terms or any of your rights or obligations under the Terms without L.L.Bean’s express written consent. L.L.Bean may assign these Terms in connection with a merger, sale of assets, or similar transaction. The Terms inure to the benefit of L.L.Bean’s successors, assigns, affiliates and licensees. The section titles in these Terms are for convenience only and have no legal or contractual effect.

To contact us with any questions or concerns in connection with these Terms, or to provide any notice under these Terms to us, please refer to our Help Center page.

24. QUESTIONS

For all questions about the Program or your Member account, please email us at customerservice@llbean.com or contact us at 800-441-5713.

Last Updated: August 11, 2026
Effective Date: August 11, 2026