IMPORTANT SAFETY RECALL
Dear Valued L.L.Bean Customer,
This product safety recall affects Thule Sprint 528 Roof Mounted Bike Carrier sold by L.L.Bean under Item ID 283076. The manufacturer, Thule, has advised L.L.Bean of a product safety recall affecting Thule Sprint Bike Carriers sold since December 2013. The issue can cause the clamping mechanism, which is intended to secure the bike fork to the carrier, to fail. This could lead to the bike not being properly secured to the carrier and the bike coming loose from the carrier during transport.
Immediately stop using the recalled carriers. You may contact Thule's customer service department at (800) 238-2388 from 8:30-5:30 ESTor visit http://www.thule.com/en-us/us/support/thule-sprint-recall to register for a replacement carrier. The Sprint 528 roof mount bike carrier will be available September 1, 2016 or you may choose one of the replacement carriers available now.
If you purchased this product as a gift, please pass on this information or call us at 800-555-9717 and we will send this letter to the gift recipient.
As always, our 100% Satisfaction Guarantee applies. If you are not satisfied with this product for any reason, please contact us for assistance with returning it to us for your choice of a full refund or a gift card.
All of us at L.L.Bean are firmly committed to providing our customers with the best products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please call us at 800-555-9717 if you have any questions regarding this safety notification.