IMPORTANT SAFETY RECALL
Wool Open-Back Comfort Clogs
Dear Valued L.L.Bean Customer,
Our records show that you purchased or received the L.L.Bean Women's Wool Open-Back Comfort Clogs (DFM4, DFM5). L.L.Bean has learned that during manufacturing a step was missed, creating a safety concern. The manufacturer failed to use enough staples to properly secure the woolen upper to the bottom portion of the clog. L.L.Bean has learned from our customers that the wool upper may pull away from the outsole while the clogs are being worn. For your safety, please immediately stop wearing the clogs.
Although no serious incidents or injuries have been reported to date, our customers have experienced cuts, punctures and risk of falling. L.L.Bean is voluntarily working with the U.S. Consumer Product Safety Commission (CPSC) to recall the clogs.
Please return the clogs for your choice of a gift card, credit card credit or refund check. Click here for return instructions, call 800-555-9717, or email us at LLBean@llbean.com so we may send you return instructions and materials. If the clogs have any exposed tacks or staples, please contact our customer service department and request a shipping box for the safety of anyone handling this return.
If you purchased this product as a gift, please pass this information on to the individual, or call us at 800-555-9717, and we will send this letter to the gift recipient.
All of us at L.L.Bean are firmly committed to providing our customers with the best in products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please let us know if you have any questions regarding this safety notification.
Vice President, Customer Satisfaction