IMPORTANT SAFETY RECALL
Dear Valued L.L.Bean Customer,
If you have purchased or received an Osprey AG Plus Child Carrier sold by L.L.Bean under Item ID 301129. The child carrier manufacturer, Osprey, has advised L.L.Bean of a product safety recall affecting child carriers sold January 2016 through May 2016. A cut in the plastic buckle on the shoulder strap can cause the shoulder strap to release, posing a fall hazard to a child in the carrier.
Immediately inspect the buckles on both straps of the carrier harness to determine if there is a cut in the plastic buckle on one or both straps.
If the buckle is cut, you should immediately stop using the carrier and contact Osprey for a free replacement or full refund. You also may contact Osprey and return the carrier for inspection. If the buckle is cut, you will receive a replacement or full refund.
You may contact Osprey at 800-303-1350 from 8 a.m. to 5 p.m. MT Monday through Friday, email email@example.com or go online at ospreypacks.com and click on "Poco AG Safety Notice" for more information.
If you purchased this product as a gift, please pass on this information or call us at 800-555-9717 and we will send this letter to the gift recipient.
As always, our 100% Satisfaction Guarantee applies. If you are not satisfied with this product for any reason, please contact us for assistance with returning it to us for your choice of a full refund or a gift card.
All of us at L.L.Bean are firmly committed to providing our customers with the best products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please call us at 800-555-9717 if you have any questions regarding this safety notification.