Rated 5 out of 5 by sydu Great service, helpful people, attractive luggage
LL Bean seems to set a standard for customer service.. And, we greatly appreciate that. It is almost a surprise that any company could be that helpful and friendly
The new luggage is also well- designed and very functional.
March 26, 2015
Rated 4 out of 5 by mjacksonw Watch out for the width
We actually thought this was generally a great bag, and was nearly perfect for the specific use we had (using one half for our infant's travel crib, which fits in most 28" suitcases).
The materials seemed solid, and for our particular use case, the unique middle-split was actually ideal.
However, it's definitely worth noting that this suitcase is a solid 1.5-2" narrower than other 28" suitcases. You also lose an additional 1-2" of width because of the fabric divider/border/lip on the inside. As a result, we had to return it and get a more standard-sized case.
For most people just packing clothes, it may be a great option. But if you're going to be packing anything wide or tall, you may get hurt by some of the design decisions here.
March 4, 2015
Rated 4 out of 5 by LLBFAN33 PERFECT - EXCEPT FOR THE LINING!
I ordered the medium, large, and extra large rolling Pullmans. The medium nests into the large, but the large will not nest into the extra large. This is very frustrating for me. Since the luggage spends more time in storage regardless of how much one travels, this is very important. The technical detail is in the way the lining is sewn. It's the edging where the zipper is - its literally a half-inch too big to allow the large Pullman to fit. The size of the suitcase is not the issue, its the lining! The lining does not give to allow for nesting. I wanted to get a nesting package but all the ones I looked at were not what I wanted and I wanted the LLBEAN quality, despite the extra cost. So for the extra money and quality, I would think that all the Pullmans would nest but they don't. Please change this....the only thing you are changing is the size of the LINING not the suitcase itself. Seems minor yet so important. So for the money you would get the name, quality, and everything would nest inside itself for convenient storage. It would also add as another great selling feature! For those of us who live in small apartments its a space-saver!
Other than the lining, the suitcase is PERFECT! I love it and can't wait to use it. Its exactly what I was looking for !
February 21, 2015
Rated 5 out of 5 by BusyOnTheGo Well Made!
I bought this luggage as a graduation gift for my grandson. It is well made. I really like how it opens into two separate sections with zipper mesh netting to hold contents of each section in place. So far, so good.
January 28, 2015
Rated 5 out of 5 by 30YearLLBeanCustomer Sturdy and ruggard!
LL Bean is second to no one when it comes to Customer Satisfaction! On a recent trip, one of the wheels on my LL Bean luggage broke. I loved this luggage and was disappointed when I found out it had been discontinued at LL Bean. Even though the luggage was over 10+ years old, they replaced it with a new piece of luggage which is of equal value. I love my LL Bean luggage because it stands up to all kinds of abuse from airport turnstiles to baggage handlers. My next trip is coming up and I am sure my LL Bean luggage will stand up to the challenge! Thank you LL Bean for such a great Customer Return Policy and product. You lead the industry!!!
January 14, 2015
Rated 4 out of 5 by Armour Great
The bag was nice, but the lettering was incorrect and to small to read, was supposed to be D J E, and came D E J
October 1, 2014
Rated 5 out of 5 by UpstateNYreviewer As advertised, a quality extra-large suitcase
Fits a huge amount and remains lightweight. Attractive. easy to handle, but perhaps future upgrades could include the now-popular four-wheel rolling ability. I did not compare prices but It's hard to imagine a lower price for such a quality piece, shipped free of charge (and delivered within two days, or in half the time originally promised for standard delivery!).
August 10, 2014
Rated 5 out of 5 by SEBV88 Sportsman Luggage is the best
My daughter and I fly a lot! These bags stand the rigors of flying!
We are on a first name basis with the gentleman who works the Southwest baggage check at our airport. He always comments on our LLBean luggage because he says "its the best" that he sees; and he should know! We agree! We only bought a new piece because of an up coming trip where we could have 70 pounds per bag, not just 50 pounds.
July 9, 2014
Rated 4 out of 5 by HikeaWay New zipper design - hopefully last longer
I have been very happy with my L.L. Bean luggage, but the airlines have not been kind to the zippers. The zipper on this piece is in the middle and not along the edge, so I am hoping this will give me more years of service with this model. I do like the handle on this one better than my previous version as this one goes up and down easier. The bag rolls very nice and even. I have not used the top pocket with the insulated pouch, but that is a new feature over the last one.
Even though the newly placed zipper should last longer I do see why some people are concerned with the placement. Adding anything to the bag is best done with lots of space in order to have it opened all the way up.
Still, I am happy with my new luggage and hope to use it for many years.
April 9, 2014
Rated 5 out of 5 by Storytime Durable Suitcase
We have now owned 4 different pieces of this luggage set. It has weathered numerous air flights and my husband by accident even ran over it with the car. We had to pop one side back but it continued to perform at top quality. The only problem we had with it was about 12 years into the suitcase the zipper wouldn't open and we called customer service. After trying there fixes they said cut it open and sent us a new one. I would recommend this to anyone. The color stays true forever. This is a great product!
November 13, 2013