Rated 5 out of 5 by satisfiedinTN Great service!!
We purchased this futon last year in March. Shipping was fast; assembly was easy and it has served us well both as a couch and an occasional spare bed (with a mattress topper)..but the real story is the experience I just had with customer service..a crack developed in the end panel that extended all the way through the wood (not uncommon for a solid piece of wood) so I called customer service to see if it was under warranty. The first thing that shocked me was that a REAL PERSON immediately answered the phone; secondly, she quickly transferred my call to another person who, within about 2 minutes had a new end piece on the way...no request to send photos, no questions, no returns, no nothin', just fast efficient service!!
The old saying is true: Quality is remembered long after price is forgotten...it goes for products as well as service.
January 28, 2014
Rated 4 out of 5 by HermitGirl Nice Piece of Furniture
This futon is very durable and comfortable and actually folds out easy to make the bed. As far as assembly is concerned, I was fine until the part where it "takes two people", then I needed my husband. It quite long, too, so it provides ample seating area.
December 4, 2013
Rated 5 out of 5 by PaigiePooh exactly what I wanted
I looked at this for a year before finally ordering. very well made & quite easy to put together. though, be warned: you need a 2nd person for entire assembly process--mostly due to the size, but maple is a solid heavy wood. very pleased with this futon. looks great in my spare bedroom & mattress is really comfortable.
I get very few overnight guests so did not need a full-time bed
September 18, 2013
Rated 4 out of 5 by LLBeanMommy3 Great sofa/futon!
My painted cottage futon arrived very quickly, in three separate boxes (not all delivered on the same day, so be aware of that). Everything was packaged exceptionally well. There were two small cracks in the wood, but a little wood filler and paint fixed that right up, nothing I would call LLBean customer service about. It was very easy to assemble, and I did it by myself...a moderately strong but small-ish middle aged woman. It would have been easier to have a second person help, but I was able to manage. The mattress is VERY heavy and took me some time to hoist that up onto the finished frame. There is a very strong chemical odor that has lingered now for about a week, but it is fading. Overall, I gave it a 4-star rating instead of 5 due to the odor and the minor flaws in the wood. It's very comfortable to sit on and lie down on, and the mattress is substantial. I have not tried to transform it into a bed yet, so cannot comment on the ease of that process.
September 11, 2013
Rated 4 out of 5 by HonestAbe2 The good and the not so good
If I had it to do over, I'd buy the frame without the futon. The good: the frame is beautiful, well-made and solid as a rock, and looks wonderful. It arrived well packaged, with the finish protected by layers of cushioning. It did require two people to assemble (I don't have a lot of upper body strength), but went together easily and had clear, easy to follow instructions. It took us about fifteen minutes to do, and I'm really happy with this piece of furniture.
The denim cover I purchased separately is of the quality I expect from LLBean: well made, good quality fabric, soft to the touch but durable; great 3/4 zipper so it's easy to put on the futon. It is also roomy enough to accommodate a thicker mattress than the one that came with the futon - good thing, since ...
Now, for the not so good: the futon is possibly the least comfortable I've ever sat on, and that includes some pretty cheap futons! I can't imagine sleeping on it! it is hard as a rock and after almost three weeks, though we've been sitting on it regularly, gives no indication it is going to soften up with use! At very least, I will have to purchase supplemental padding. More likely, when I can afford to, I will donate it to Housing Works and purchase a better, more sleepable futon mattress.
I'd suggest you consider the frame with a better quality mattress if this is actually to be a place you expect people to sleep.
September 8, 2013
Rated 4 out of 5 by littlepeggysue Comfortable and nice looking
Pleased with all pieces so far with the exception 3 large scratches on the back of the futon. Customer Service help me with that. Also the ad in the catalog listed that this piece was made in Maine. The box it was shipped in said it was made in China.???
Over all I am satisfied.
September 5, 2013
Rated 5 out of 5
by Gma2384 Awesome Futon!!
This futon is just beautiful and was so easy to assemble! I was able to handle it by myself. The instructions were extremely easy to follow and everything fit together perfectly! The mattress is quite comfortable, although I did struggle with getting the cover on by myself. I would suggest having a helper for that! I would definitely recommend this futon to my friends ! Perfect for my needs.
June 16, 2013
Rated 5 out of 5 by TSP7 Painted Cottage Futon
Beautiful, sturdy, very comfy, easy to make into bed, big and luxurious. Looks like it's from House Beautiful magazine! Did take 2 of us to put it together, but simple, tho' tedious. Be sure you take it up/down stairs in pieces rather than after put together! Very large & hard to relocate far because it collapses (as it should), but can move it easily around a room. It's an A+, and packaging was super. Not a scratch.
April 24, 2013
Rated 5 out of 5 by Riptide2 Happy with my futon
I am happy with my new futon--perfect for the screened porch at my cabin. Very comfortable--just wish there were more options for covers. None matched my look so I am having one custom made. Awning stripes like the cushions for the adirondack chairs would be nice.
April 12, 2013
Rated 5 out of 5 by HenrisMama Awesome!
Easy to put together - you really do only need a flat- and Phillips-head screw driver. It looks beautiful! I bought the white and it really opens up the room. The mattress is comfortable too. For the price, I just couldn't beat this anywhere. And it easily folds from a sofa to a bed and vice versa. Well, easily after I did it once. If this were a shirt I'd be buying one in every color.
February 4, 2013