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L.L.Bean Credit Card

Already a Cardmember? Bean BucksSM Balance | Access Your Visa Account | Frequently Asked Questions


Notice to L.L.Bean Cardmembers:

If you recently received a notice that your L.L.Bean Visa is being replaced with an L.L.Bean Mastercard, you can learn more about changes to your account below. The L.L.Bean account must be open, and in good standing for these changes to apply. All cardmembers, see FAQs for details on how to make payments.


Important Information About Your Account1.

Your new L.L.Bean Mastercard will
arrive by mail within a few weeks.

LLBean Credit Card

As part of this change, your card will be issued by Citibank, N.A. and will be replaced with a new L.L.Bean© Mastercard.© 1

Here’s what you’ll need to do when it arrives:

Activate your new card at activate.llbeanmastercard.com or by calling 1-877-256-9995

Sign the back of your new L.L.Bean Mastercard, and destroy your L.L.Bean Visa® Card as it will no longer be valid.

Notify any service providers or online merchants of your new account number. If you have automatic payments on your account you will need to reestablish this on llbeanmastercard.com.

Use your L.L.Bean Mastercard to earn Bean Buckssm on everyday purchases.

Register your account online at llbeanmastercard.com.


Questions? Please refer to the FAQs for more details.


We are enhancing Cardmembers’ benefits

We're adding a number of new benefits, including 4% in rewards on L.L.Bean purchases, 2% at gas stations and 2% at restaurants. Cardmembers will continue to receive Free Shipping, Free Return Shipping and Free Monogramming.2 We're also moving from $10 coupons to Bean BucksSM3 that will never expire as long as you keep using your card. Your existing $10 coupons will be automatically converted to Bean Bucks.

Current L.L.Bean Visa Card New L.L.Bean Mastercard
3% on L.L.Bean purchases

4% on L.L.Bean purchases

1% at gas stations

2% at gas stations

1% at restaurants

2% at restaurants

1% all other purchases4

1% all other purchases4

$10 Coupons – 12-month expiration

Bean Bucks – no expiration*

Free Shipping, Free Return Shipping, Free Monogramming,


Exclusive Sales and Offers

*Bean Bucks only expire in the event your L.L.Bean Mastercard is closed or inactive for 24 months.

We value your business, and we're looking forward to providing you with even more of what you love at L.L.Bean.

Important notice of changes to the issuer of your account.

As of June 14, 2018, the L.L.Bean credit card program will be transferred to Citibank, N.A. Citibank, N.A., will be the owner and issuer of your L.L.Bean credit card account. In connection with the change in ownership, any reference in your L.L.Bean credit card account agreement (“card agreement”) to “we”, “us” or “our” means Citibank, N.A., the issuer of your account. Citibank, N.A. is located in Sioux Falls, South Dakota. Any reference in the card agreement that contains contact information for the card issuer (for example, an address or phone number) is replaced with the following: Call us at 877-256-9995 or write Citibank at PO Box 6742, Sioux Falls, SD 57117-6742, USA.

1 The L.L.Bean Mastercard will be issued if the account is eligible, open and in good standing.

2 Free Shipping: Eligibility to receive Free Standard Shipping requires the L.L.Bean order to be paid for by the use of the Card or entirely with Bean Bucks. Free standard shipping applies to L.L.Bean's standard shipping to the U.S. Free standard shipping does not apply to express shipping, oversized freight delivery, Direct to Business orders or shipping to addresses outside of the U.S. Free Return Shipping: Eligibility to receive free return shipping on returns for an item purchased at L.L.Bean requires the item to have been paid for by the use of the Card or entirely with Bean Bucks. Free return shipping does not apply to express shipping, items requiring oversized freight shipping nor is it valid for Direct to Business items or items returned from U.S. Territories or International locations. Free Monogramming: Eligibility to receive the free monogramming service (“Monogramming”), for those items which have been purchased at L.L.Bean with use of the Card or entirely with Bean Bucks and for which Monogramming is offered. Monogramming does not apply to Direct to Business orders or International orders.

3 Bean Bucks: You will earn 4% on all eligible net purchases at L.L.Bean's businesses in the U.S. You will earn 2% on all eligible net purchases at gas stations. You may only earn 1%, not 2%, for gas purchases at superstores, supermarkets, convenience stores and warehouse clubs or for fuel purchased for use for non-automobile purposes, as determined by L.L.Bean in its discretion, due to merchant codes which are out of the control of Citibank or L.L.Bean. You will earn 2% on all eligible net purchases at restaurants. You may only earn 1%, not 2%, on restaurant purchases at bakeries and certain restaurants/cafes inside department stores, grocery or warehouse clubs, as determined by L.L.Bean in its discretion, due to merchant codes which are out of the control of Citibank or L.L.Bean. You will earn 1% on all other eligible net L.L.Bean Mastercard purchases. Bean Bucks are not earned on balance transfers, convenience checks, cash advances, credits, returned purchases, foreign currency purchases, unauthorized purchases, annual fees, money orders, wire transfers, bets, lottery tickets or casino gaming chips, credit insurance premiums, credit protection fees, interest charges, credit card fees and purchases made with Bean Bucks. If your account is closed or you fail to use your L.L.Bean Mastercard for at least one (1) purchase every twenty-four (24) months, you will not be able to earn Bean Bucks and you will lose any accumulated Bean Bucks that have not been redeemed. Additional exclusions apply. See the enclosed L.L.Bean Mastercard Rewards Program Terms of Use. The L.L.Bean Mastercard Rewards Program is offered by L.L.Bean. L.L.Bean may terminate or change any benefit, reward, service or feature offered in connection with the L.L.Bean Mastercard account at any time for any reason. Citibank, N.A. is not responsible for products and services offered by other companies.

4 As of June 18, 2018, you will earn 4% (previously 10%) on L.L.Bean Outdoor Discovery School purchases made with your L.L.Bean Mastercard.

L.L.Bean Mastercard is issued by Citibank, N.A. Citi and Arc Design is a registered service mark of Citigroup Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. L.L.Bean is a registered trademark of L.L.Bean, Inc. Bean Bucks is a service mark of L.L.Bean, Inc. LTR 0518