International Returns & Exchanges
If you placed your order on our global website, please visit our global site for information and instructions on how to return your item(s). The following information applies only to orders placed on llbean.com that were shipped internationally.
1. Complete an International Return and Exchange Form
Use the form printed on the packing slip that came with your order. Can't find it? Print an International Return and Exchange Form. To expedite your return, please include your order number or receipt.
2. Ship Your Return or Exchange to L.L.Bean
Please note that convenience shipping labels are not available for international returns.
Taxes and duties vary by country. When shipping your return to L.L.Bean, you are responsible for all shipping costs.
L.L.Bean Returns
3 Campus Dr.
Freeport, Maine
04034 USA
If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please allow 4-6 weeks for delivery of your new item. Please note Your country may levy import duties and taxes on any items we ship to you; you are responsible for paying any duties or taxes.
Need an exchange right away?
For the fastest service, simply place a new order through global.llbean.com or by phone, and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
From the United Kingdom call: 0-800-891-297
From all other countries call: (International Access Code) + 207-552-3028