Frequently Asked Questions
Can monogrammed items be returned?
We require proof of purchase to honor a refund or exchange. As with all of our products, if you are not 100% satisfied with a monogrammed item you may return it within one year of purchase for a refund. After one year, we will consider any items for return that are defective due to materials or craftsmanship. For details, visit
Returns & Exchanges.
How many characters can fit?
It depends on the item, as well as the style you choose. Some items have space to fit up to 10 characters, while others are limited to three. The maximum number of characters will be listed when you configure your monogram.
How can I tell if an item can be monogrammed?
If the item is monogrammable, you will see a checkbox marked "Add a Monogram" on its product page, above the "Add to Bag" button.
In what order will my initials appear in my monogram?
When you order monogramming, we'll ask for the initials in the order you would normally write them (first, middle, last). On some traditional monogram styles, the last initial is automatically placed in the middle. You will have a chance to preview your monogram prior to placing your order – so you'll see exactly what it will look like in each style.
Do you do monogramming at L.L.Bean stores?
Most of our
retail stores have monogramming services available, with the exception of our store in
West Lebanon, NH, and all L.L.Bean Outlets.
Can I get a custom monogram, like special capitalization or a two-line monogram?
Special requests like this are not available online, but may be available by phone. Options will vary by item and style; feel free to call us at 800-441-5713 for more information.