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Forgot Your Password?

Click "Forgot your password?" on the login screen and follow the instructions. We'll verify your identity first, and then you'll be able to choose a new password. (Please note Passwords are case sensitive.)

How to Create an Account

Click here and follow the instructions on the screen. Need help? Contact us.

Passwords

For a stronger password, we recommend using a combination of characters, including at least one uppercase letter, lowercase letter, number and special character.

You can change your password online at any time. We'll verify your identity first, then you'll be able to choose a new password. For security purposes, any saved credit card information is deleted when you reset your password.

Addresses and Personal Information

Once you have created an account with llbean.com, you can log in to enter or update your billing address and personal shipping address, and to add or update addresses in your Address Book. Use your Address Book to store shipping addresses under nicknames of your choice. Then, when you're ready to order, you can quickly choose from your list of nicknames to access saved addresses.

Email Preferences

To manage the emails you'd like to receive from L.L.Bean, log in to your account and then choose "Email Settings." Your email address will be used only for L.L.Bean email updates and will not be released to third parties. For more details, read our privacy policy. Instructions for unsubscribing are included in every email.

From your account you can also subscribe to email updates, update the email address on your current email subscription, or change how often you receive L.L.Bean promotional email.

Please note that updating your email address in your profile will also update the email address used as the Login ID for your account. We use this email address to send notifications such as order confirmations and tracking information.

Catalog Preferences

To change the frequency or type of catalogs you receive from us, log in to your account, click "Catalog Settings" and then view "Update Catalog Mailing Preferences."

You can also contact us directly if you'd like to:

1. Eliminate duplicate catalogs.

2. Limit the L.L.Bean catalogs you receive.

3. Keep your name off our shared lists.

4. Take your name off our mailing list.

5. Continue to receive catalogs at a new address. (Please send us the new information and time frame it will be in effect.)