Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase, and if you are not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business. If your purchase isn't completely satisfactory, we're happy to accept your exchange or return at any time for items purchased directly from us.
We want to make returns and exchanges easy for you. Start Here
Please include it with the items you wish to return or exchange and bring it with you to any of our stores. This way we can reimburse your original purchase price to either your original method of payment or an L.L.Bean gift card, or use it to help exchange your item.
Please let us know as much information as you can about your purchase so that we can locate a record of your purchase. If we can't, we'll reimburse you with an L.L.Bean gift card for the current selling price of the item or replace your item. To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions for details.
To help protect our customers and make sure every return or exchange is dealt with fairly, in certain situations we may either require a receipt or decline a return or exchange, including:
• We can't accept items for return that were not purchased directly from L.L.Bean (such as items purchased at thrift stores, online sellers or garage sales).
• If an item has a missing label or it has been defaced, we can't accept it for return without a receipt because we can't be certain it was purchased directly from us.
• On rare occasions we may find it necessary to require a receipt for returns and exchanges based on the nature of prior transactions.
• In our stores, if you do not have a receipt and can't provide a valid ID, we can't accept items for return or exchange.
• For the safety of our employees, we can't accept items that have been soiled or contaminated until they have been cleaned.