At L.L.Bean, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item.

We want to make it easy. Authorization from our Customer Service representatives is not required when making a return or exchange. Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, simply choose from the following options:

• Returns or Exchanges at Our Stores  Visit any L.L.Bean retail store or outlet for fast, friendly service.



• Returns or Exchanges by Mail  You'll find a Return and Exchange Form right on your order's packing slip, or you can download the form at llbean.com.



• L.L.Bean QuickExchange™  For the fastest service, call Customer Service to request a QuickExchange. We'll ship your new item the next day.