Returns or Exchanges by Mail in Two Easy Steps

• Our preferred shipping option allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days. Find a UPS shipping location.


• Returns sent via US Postal Service arrive at our facility in 3 to 8 business days, depending on your location. No online tracking information is available for packages shipped via US Mail.

Returns are FREE
for L.L.Bean Visa
Cardmembers¹.

Plus earn rewards toward free L.L.Bean gear with every purchase.
Not a Cardmember?

• Print a Return and Exchange Form
  • Download and complete the online form, or use the form printed on the packing slip that came with your order. Print a Return and Exchange Form (PDF)
• Print a Prepaid Return Label

  Please note: L.L.Bean Visa Cardmembers receive free return shipping by using this prepaid return label: for all others, your refund will be reduced by $6.50. If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs.

  From the US or Puerto Rico: Place the label on your package and ship it via UPS or US Postal Service.
  Print a Prepaid Return Label

  Returns from APO/FPO or US Territories must be sent via US
  Postal Service using this special
  printable USPS label

  If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs.

  Please ship your return to:
  
  

  L.L.Bean Returns
  3 Campus Dr.
  Freeport, ME 04034

Other Returns Options

• Returns or Exchanges at Our Stores
  Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, visit any L.L.Bean Retail Store or Outlet for fast, friendly service.
• L.L.Bean QuickExchange
  For the fastest service, call Customer Service at 800-441-5713 to request a QuickExchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
• Returning Items Delivered by Freight
  If you discover a problem after you've accepted delivery, please contact us at 800-341-4341. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
• If you do wish to return or exchange a freight item, please contact us at 800-341-4341. We will arrange the return shipment with a freight company.

¹Free return shipping is available exclusively to L.L.Bean Visa Cardmembers. Recipients who are not L.L.Bean Visa Cardmembers are not eligible for this benefit. Free return shipping requires the use of a designated L.L.Bean return label. Free return shipping does not apply to items requiring freight shipping, Direct to Business items or items returned from US Territories or international locations. Free return shipping may be restricted if the number of items returned in the prior one year period exceeds the number of items purchased within that time. For information about rates, fees, other costs and the reward program rules (including points accrual rate, bonuses, awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.

Returns or Exchanges by Mail

• Print a Return and Exchange Form (PDF)
  • Download and complete the online form and include it with your return.
• Ship Your Return or Exchange to L.L.Bean
  • Please note that prepaid shipping labels are not available for international returns. Ship your return or exchange to the following address:
    
    
    A N Deringer - L.L.Bean Returns
    PO Box 11644
    Succursale Centre-Ville
    Montreal, QC H3C 6A6
  • Please note: If the item was purchased within the last four years, our Canadian customs broker will submit a claim form for duty and taxes to Revenue Canada on your behalf. We will refund the purchase price, plus any duties and tax charges, directly to you.
  • If you request an exchange, we will pay shipping and handling charges for the item we ship to you (you will be responsible for duty and tax charges on the new item). Please allow 4-6 weeks for delivery.

Other Returns Options

• L.L.Bean QuickExchange
  For the fastest service, call Customer Service at 800-441-5713 to request a QuickExchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
• Returning Items Delivered by Freight
  If you discover a problem after you've accepted delivery, please contact us at 800-341-4341. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
• If you do wish to return or exchange a freight item, please contact us at 800-341-4341. We will arrange the return shipment with a freight company.

Returns or Exchanges by Surface or Airmail

• Print a Return and Exchange Form (PDF)
  • Download and complete the online form and include it with your return.
• Ship Your Return or Exchange to L.L.Bean
  • Please note that prepaid shipping labels are not available for international returns. Taxes, duties and mailing addresses may vary by country.
  • Ship your return or exchange to the following address via surface or airmail. We're sorry, we cannot accept returns shipped via FedEx or UPS from a non-US address.
    
    
    L.L.Bean Returns
    3 Campus Dr.
    Freeport, ME 04034
    USA
  • If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please allow 4-6 weeks for delivery of your new item. Please note that your country may levy import duties and taxes on any items we ship to you.

Other Returns Options

• L.L.Bean QuickExchange
  For the fastest service, simply place a new order online or by phone and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
  
  From the United Kingdom call: 0-800-891-297
  
  From all other countries call: (International Access Code) + 207-552-3028