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Return Instructions
Snow and Sand Castle Maker or Snow Castle/Snowball Maker Set

  1. If you have a replacement block kit, you may reuse its shipping container or use any other convenient shipping container. Attach the enclosed pink mailing label to the package; this label covers postage costs if mailed through the US Postal Service. Please make sure the label is not covered by tape used to seal the package. You can then mail it through any US Post Office.
  2. If you do not have a replacement block kit, place the large block maker in any convenient shipping container and return it by mail to the address below. Please print and fill out the address form below and enclose it with the large block maker when you make your return. We will refund your postage cost and send you an improved large block maker.
  3. For any assistance in making the return, please call a specialist in our Customer Service department at 800-555-9717. We can arrange for a FedEx® pickup of your large block maker and send you an improved large block maker, or we can send you a replacement block kit that includes an improved large block maker and a postage-paid label.
Your name:
Mailing address:
Telephone number:

What resolution would you prefer?
  •  Gift Card
  •  Credit the credit card used to make purchase
  •  Refund Check

Please send to:

L.L.Bean Returns
Snow Castle/Snowball Maker Set
3 Campus Drive
Freeport, ME 04034

Again, please remember to include a copy of the completed form above with your item(s). If you need any other assistance in making the return, please call 800-555-9717.

Free Shipping. No minimum order, no end date, just free.
Free Shipping. No minimum order, no end date, just free.

EVERYDAY FREE SHIPPING We proudly offer free shipping and handling in the US and Canada. Free Shipping will be applied automatically to all qualifying orders — no minimum purchase, coupons or promotion codes are required.

Most packages in the contiguous US will arrive in 2 to 5 business days.* Estimated delivery times for AK, HI, APO/FPO, US possessions and Canada will be provided during checkout. Not valid for Direct to Business orders or some international locations.

EXPRESS DELIVERY If you need your order sooner, we offer an expedited two-day* service for a fee. Available to most US addresses. Add $15 per address in the contiguous US and $17 per address in AK and HI.

OVERSIZED DELIVERY CHARGES A small percentage of our large items requires oversized delivery charges; those charges are listed on the product page and are also displayed in your Shopping Bag.

*Monogramming, special services and certain items shipped directly from our suppliers may require more time. We will notify you when you place your order.