From the moment you place your order with L.L.Bean, our goal is to give you the best customer service possible.
PlayFrom the moment your place your order with L.L.Bean, our goal is to give you the best customer service possible. As our founder, Leon Leonwood Bean, used to say, "A customer is the most important person ever in this office, in person, or by mail." We've maintained these values since 1912.
And whether you place your order by phone, on our Web site or by mail, we ship your purchases to you as quickly and accurately as possible. At our state-of-the-art order fulfillment center here in Freeport, Maine, our employees personally process, handle and ship thousands of orders like yours every day. Whether you've purchased a single item or a dozen, each order that passes through our facility receives the same level of care and attention, from the moment you place your order until it heads out our door and arrives at yours.
At L.L.Bean, what sets us apart is that our customer service doesn't end when you receive your order. If you have any questions or concerns, drop us a line or give us a call anytime, day or night. Our products are guaranteed to give 100% satisfaction every way. If anything you purchased proves otherwise, we'll make it right. You have our word.
EVERYDAY FREE SHIPPING We proudly offer free shipping and handling in the US and Canada. Free Shipping will be applied automatically to all qualifying orders — no minimum purchase, coupons or promotion codes are required.
Most packages in the contiguous US will arrive in 2 to 5 business days.* Estimated delivery times for AK, HI, APO/FPO, US possessions and Canada will be provided during checkout. Not valid for Direct to Business orders or some international locations.
EXPRESS DELIVERY If you need your order sooner, we offer an expedited two-day* service for a fee. Available to most US addresses. Add $15 per address in the contiguous US and $17 per address in AK and HI.
OVERSIZED DELIVERY CHARGES A small percentage of our large items requires oversized delivery charges; those charges are listed on the product page and are also displayed in your Shopping Bag.
*Monogramming, special services and certain items shipped directly from our suppliers may require more time. We will notify you when you place your order.