Rated 5 out of 5 by victoriousbella Backpack
I Have ordered 5 backpacks from LLBean (for diff family members ages 6 to 36) all exceptional, superior quality. One that I ordered was the wrong design (My own fault) and after 2 months I was afraid it was too late to return, but after reviewing their policy realized there is NO TIME LIMIT on returns AWSOME!! Also, LLBean stands behind their quality and workmanship, so if a product fails to meet my HIGH expectations, or my daughters abusive wear and tear (which has yet to happen) they will replace, repair, or refund at their discretion. I will NEVER purchase another brand of backpack. My daughter started JK and went through 2 WAL-MART backpacks and 1 REEBOK pack in under 6 months before I investigated and found LLBEAN, They haven't disappointed me yet! Now I am a customer for life, and have referred all my friends and family! Thank you LLBEAN!
February 19, 2015
Rated 5 out of 5 by Momof2PA sturdy
Spacious with needed water bottle holder on side. Great quality, it will last.
January 29, 2015
Rated 5 out of 5 by SouthShoreMom Great Backpack, Superb Customer Service
This backpack was sold out in all colors and designs online and was not available in our local store either. I called L.L. Bean customer service to find out when the packs were expected to come back in stock. Rather than just provide me that information, the customer service rep went above and beyond to find a backpack located in a store halfway across the country! She connected me with a store that had 1 backpack left, in a "feminine" print (the chalkboard one), I completed the transaction over the phone with the store employee and my daughter had her backpack three days later! Thank you, L.L. Bean, you made a 4th grade girl (and her Mom) very happy!
September 18, 2014
Rated 5 out of 5 by kayak10 Awesome customer service
So happy that I decided to call and check on availability of a sold out backpack for my 9 year old. The customer service representative did an excellent job in helping me locate the backpack we were looking for. She took the time to call and check around for me. It was a 15 minute call with the time it took to locate the items I was searching for. She and her colleague at LL Bean East View found the backpack and a bonus matching lunch box !!
We are super excited and thank you for going above and beyond and not just saying, "sorry it's sold out". We have purchased backpacks from LL Bean in the past and they are superior.
August 22, 2014
Rated 4 out of 5 by Jmelynn Very sturdy, great fit, displeased with monogram
The backpack was awesome & my 8 year old daughter loved it, but we were just displeased with the monogramming from llbean. It was so small! Even my mother-in-law got her grandson one & had it monogrammed through llbean & it was also very small. If that was corrected & made larger, I think we really would be loving it, but now I think I will get them monogrammed through someone else. The bookbag though was great!!
August 11, 2014
Rated 5 out of 5 by brcslats Great Backpack!!
The new Deluxe Plus Backpack is ideal for school. It has two side mesh pockets on the outside which is a must for California for water bottles. Her last LL Bean backpack went 3 school years and still looks almost brand new. The only reason we got another one was that she needed another divider dedicated for her tablet for school. Will not buy another backpack and highly recommend them!!!
July 30, 2014
Rated 5 out of 5 by KatieandCoreysMom Durable and Cute
My eleven year old daughter is starting middle school in August. She wanted a new book bag for a new school. Our go to place for book bags is LLBean. This is her third one from LLBean. She outgrew her first one. Her second one is still in excellent condition, but she had used it for a few years and wanted something a little bigger and different. She couldn't wait to open the package when it arrived (in just a few days from ordering). Even though she hasn't used it for school yet, she loves it. Her favorite parts are the large compartments, water bottle holders, and the reinforced dark colored bottom. LLBean book bags are perfect for any age child. My 24 year old son still has the one that he used in high school. The bags are indestructible.
July 23, 2014
Rated 5 out of 5 by norbyjake perfect
Customer service was very friendly and helpful when I ordered the wrong backpack and punchbag!
July 23, 2014
Rated 5 out of 5 by BigMammaOfFour Awesome!
Great backpack, well made, long lasting!
July 23, 2014
Rated 5 out of 5 by Tabbi Comfortable, Great Style, Long Lasting, Waterproof
We've been buying your products for many years. And one of our favorite is your backpacks & coats. These products are worth every penny. They last all year & even years to come. We never go wrong with our purchase & you won't either. We love your products. Thanks =)
July 23, 2014