Rated 1 out of 5 by SD814 LOVE the shoe - but lace is TERRIBLE
I know this seems odd to give it a 1 and then say that I love the shoe, but it's true. This sneaker is great - but I just packed up three pairs to send back to the return department because I've been exchanging these mocs over and over for over a year because the lace breaks within weeks of wearing. Bean's customer service has always been great in sending out a new pair, but I'm pretty sure this would be our 6th or 7th swap out because of the laces. The rest of the shoe has a lot of life left in them, but they become un-wearable once that lace goes. I've tried tying them into knots just so my kids could keep wearing them, but that gets in the way of that little button type slide clip (not sure what the official name of that is!# So as much as I dislike giving anything from LL Bean such a low rating - it's a defective part that needs to be addressed asap. I'm not sure why it has not been reworked after I'm seeing that we are not the only ones with the lace problem. I'm asking for a refund rather than an exchange this time because it's just like we are going in circles. New shoe, broken lace. Repeat. :-#
April 15, 2014
Rated 3 out of 5 by MyKidsDad18 Good Shoe, Bad Laces (2014)
This is basically a great shoe. Fit my son well. Comfortable. He likes it. Good tread. Seems durable. Would have given it 4 or 5 stars, BUT - very bad laces (which are sewn in and can't be easily replaced). I read the reviews and would not have ordered the shoe, but the product description said that it had been redesigned to be more durable based on customer reviews - that was enough for me, so I ordered it (in February 2014). The laces broke after about 6 weeks of my son wearing the shoes. So I bought a new pair of laces because that seemed to be the easiest thing to do. Turns out the laces are sewn in and you can't just take the old ones out and put new ones in. All that said, LL Bean customer service was great, as usual, and they are replacing the shoes at no charge. Hopefully the next pair will actually be redesigned!
April 11, 2014
Rated 3 out of 5 by Jeeden Yes, Lace problems this year
As mentioned below, there seems to be a lace problem this year. I have ordered these for my kids year after year and the shoes are great. This year, the laces aren't true "shock cord" that stretches. The cords also seem to be thinner. The old pair that was 16 months old finally had the laces wear and they outgrew them...no problem. The new pair both my 4 and 6 year old wore for 3 weeks and then the laces both broke in the same location near the top eye. Of course Bean exchanged them without question at their Tyson's store. Associate there said they had complaints about the lack of stretch laces. We had the new pair for a day, two wearings and then my boy's lace popped in the same location near the top eye. I called bean and they are exchanging again and promised to escalate the issue. I think they may have gotten a bad/cheap/other set of laces this year. I hate to think the product would get a bad rep because of it because they are so much better than cheap stuff you will find in the mall.
April 10, 2014
Rated 5 out of 5 by RiRi81 Great in every way!
I purchased these for my 8 year old son because he has autism and his shoes were always coming untied. We have owned them for 8 months and they still look brand new! He loves them because they are comfy and easy to put on and take off. They have great traction as well. I would highly recommend to any mom!
April 8, 2014
Rated 1 out of 5 by TheTornadoBrothers Lace Problems
The shoes fit perfectly and were extremely easy to get on and off.
Unfortunately, the laces lasted only a month and could not be replaced. You were wonderful about replacing the shoes entirely, but The Tornado Brothers are already giving the new laces a workout. The rest of the shoe held up and is holding up extremely well. If there were just some way to replace the laces, they would be perfect shoes.
April 7, 2014
Rated 5 out of 5 by 59Beaner Great durability
This is the 3rd time I've ordered this sneaker for my Grandson. He loves them and they have lasted till he has grown out of them. The only thing he was upset about is instead of green lacing there is blue. He is still wearing the size 13. He hasn't put on the size 1's I ordered just yet. I really hope these last as well as the last 2 pairs. He wears them every day at school. They have been an excellent choice.
April 2, 2014
Rated 5 out of 5 by MamaBear42 Comfortable & High Quality
These are the only shoes my 10 year old son will wear. We are on our 8th pair. They outlast my son after he grows out of them. The one time a bungee cord broke, they replaced the whole shoe within 3 days. Wonderful customer service and high quality products. Love these shoes!!! They are comfortable from the first moment he puts them on.
March 29, 2014
Rated 5 out of 5 by 2boyzandaMom The Shoe I Have Been Looking For
(had to use a shoe horn at first because they were stiff. But he thought that was fun and they stretched out fast.)
My oldest son (6yrs) was wearing out a new pair of shoes every month! This is not an exaggeration. It was probably more like every couple weeks, but we made him wear them with holes for a little while.
We bought cheap shoes, we bought not so cheap shoes, we bought sneakers and boots, shoes with laces and Velcro. None of it made any difference.
This IS the shoe we were looking for all along. He has been wearing them every day since the start of school and it is now almost Easter. No Holes! No torn Soles! No Complaints.
March 19, 2014
Rated 1 out of 5 by BridgetB Don't let the "re-design" fool you
I purchased these shoes for my 6 year old to replace a pair of another brand that had fallen apart prematurely. I went directly to LLBean because I HAVE ALWAYS BEEN HAPPY WITH THEIR QUALITY! These are the shoes that changed that for me. I purchased the full priced re-designed Shock Mocs because of the notation in the description that they had been "redesigned with laces that won't snap"! 2 months in that is exactly what happened. I'm not one that is usually bothered by broken laces. I tried to pull them out so I could go buy new laces as the rest of the shoe was fine. No dice! The laces are SEWN into the shoe.. why?? So we contacted LLBean and they quickly sent out a new pair. Upon arrival I inspected them and compared them to the broken pair and noted that the laces on the replacement were a good 2 inches shorter. My son had trouble putting his foot in because they were so tight. Needless to say, 2 DAYS into wear the laces snapped again! BOOO! I have asked for a refund and have mentioned my concerns regarding this design flaw multiple times. The shoe itself seems great and sturdy albeit a bit stiff and heavy, but if you can't replace the crummy laces when they break, the shoes become useless pretty quickly. This is my first big disappointment with LLBean. I hope they solve this problem soon!
March 19, 2014
Rated 5 out of 5 by dpell1970 great shoes
my son is on his third pair of these (he's growing quickly!). they are his favorites by far, and have been great to his very busy feet.
March 19, 2014