Rated 1 out of 5 by newhouse230 MATERIAL/ COLOR HAS CHANGED SINCE LAST PURCHASE
I had purchased this t shirt in Carbon Heather several months back and was quite satisfied with it. However, when i placed another order in June I received a product which had changed dramatically. The color was no longer the nearly charcoal shade of grey....it was many shades lighter. Additionally, there was no 'heather' effect/ It looked very monotone.
At first I thought perhaps they had just sent me the wrong color, but on close inspection, the t shirts I received did not fit ANY of the advertised colors.
I called LL BEAN and they informed me that the MATERIAL HAD IN FACT CHANGED since my last purchase and that was likely the reason why the color did not turn out the same. I was very disappointed that, knowing the material had changed they were still picturing the shirts with the old colors, describing them with the old names. If they had done even a cursory inspection of the new goods I am sure they would have assigned new color names and descriptions..
I returned the shirt as this new material looked more suited for exercise wear than for something fit to wear with chinos or jeans.
Customer service was extremely polite and empathetic although I do feel that they could have attempted to have the warehouse checked for any of the OLD stock so that I could have gotten what I paid for. Just telling me to 'send it back' was the 'easy' thing for them to do.
Still love LL BEAN....AND their Customer Service, but I feel that this particular situation was not handled as well as it could have been at any point along the way ....
a) changing material and not seeing what the new product looked like by viewing samples prior to mass production
b) giving the same color and description to a product after a major product change had been made
c) not checking the warehouse for the older stock which would have given me the shirt I actually ordered and satisfied me.
June 29, 2016
Rated 5 out of 5 by Verified Reviewer Great shirt
I love fabrics that have both cotton and synthetics in them, like this shirt. I find that they feel like cotton to the touch but dry a lot faster. This shirt has a LOT of stretch, making it especially comfortable. The fit is perfect: collar and torso size, shirt length, sleeve size and length. I got the Carbon Heather and the Gray Heather: both look terrific.
June 15, 2016
Rated 5 out of 5 by TPolo Great Comfortable Shirt
May 18, 2016
Rated 5 out of 5 by DiscGolfn Mmmmmhm.
Great shirt. Highly recommend this shirt for active folks. I mostly wear this disc golfing and I couldn't be more satisfied.
May 12, 2016
Rated 5 out of 5 by Wingshot21 UA graphite/gray heat gear T-shirt
This is a great T-shirt perfect for wear in Arizon's hot weather!
May 11, 2016
Rated 5 out of 5 by donthebear t-shirt
fit well looks good and a good value
April 20, 2016
Rated 5 out of 5 by rick53 very comfortable
I bought three of these shirts for a trip to Costa Rica. These shirts have turned out to be the most comfortable t shirt i have owned.Even though they are a little pricey,you can tell their quality will last.
March 20, 2016
Rated 5 out of 5 by Filup Comfortable, you don't overheat when working out!
The multiple tags are annoying, but they fall low enough not to cause a problem.
March 10, 2016
Rated 5 out of 5 by TLMaine My husband's favorite
I bought my husband a few of these for a trip to the Caribbean and he loved them! He plans to buy a few more!
March 2, 2016
Rated 5 out of 5 by JiminNL Comfortable and loose
I wear my Under Armour Charged Cotton Tee Shirt for yoga and other exercises as well as an undershirt for winter sports. It wicks the moister away from my body helping me stay dry and warm.
February 24, 2016