Rated 5 out of 5
áby Vanita Wonderful bed & Outstanding Customer Service!!!!!
My husband and I ordered the day bed and trundle about two weeks back. But the same day, we decided not to have the trundle and instead purchased the slipcover, over-sized pillows and cancelled the trundle. The customer support was outstanding: they called the warehouse and cancelled our trundle order and added the additional items.
All the items were delivered, including the trundle, in about 3-4 days. We called the customer service that same evening (late evening) and they said to expect UPS pick up for the trundle within a week. Guess what? The next day, UPS showed up at our door to pick up the extra item. Amazing service!!! I wish I could write more about them.
Now the product. We started assembling last Saturday i.e. Oct 25. (Some one in an earlier review "Even a grandma can assemble" had mentioned that it was easy to assemble, and we had ordered encouraged by that review. Thank you! ). We completed the assembly with no difficulty. There was just one part that we were unsure about. There were no holes on the side rails into which the deck could be screwed into even though Step#3 of the assembly instructions gave the indication otherwise. On following up on the 25th, the customer service promised to send a replacement side rails. But in the meantime, we had contacted the manufacturer and he gave us tips on screwing the deck to the side rails (Note: we were afraid to make our own holes not knowing if it would split), and we finished the assembly just about an hour ago.
The finished piece is lovely and goes well with my decor.
Also I would like to state this: before purchase we wanted to know which parts are made of wood and which parts are engineered wood. Again great service here. The customer service contacted the manufacturer and emailed us with that information.
Someone had mentioned in a review: "My only peeve is with the screw holes on the side. You don't really notice them in the picture but they stand out like sore thumbs in person. It would have been nice if there were plugs". It would have been nice to have a plug, yes. Yeah, but oh well.
Amazing addition to my family room!! We can now watch TV lying down.
November 1, 2014
Rated 5 out of 5áby twinsmominme Great quality bed
Nice solid material and easy to put together; saves space in small room and a nice cottage style look. Only wish it did not come packed in styrofoam that can't be recycled.
October 29, 2014
Rated 5 out of 5áby SKIWTR Great solid piece of furniture
We love this bed. It is solidly made. The white is nice and bright white. The piece really looks like a day bed, and can easily be used as a relaxing couch. Generally easy to assemble.
September 17, 2014
Rated 5 out of 5áby 70plusGrandma Even a grandma can assemble
This bed and trundle were so easy to assemble, I put it together myself. Every hole and screw aligned perfectly. I only needed a friend to keep the headboard straight while I attached the screws.
The bed is super sturdy and the trundle is so easy to slide in and out and around the room. I had researched many day beds and did not want a trundle that was just an attached drawer. I could not be more pleased. Delivery was super fast and all the parts and pieces were in perfect condition but I wasn't worried because LLBean stands behind its products. My grandchildren were ecstatic when they saw it and any of my adult friends will be comfortable also.
September 16, 2014
Rated 5 out of 5áby Kork review
All the items we received came in a timely manner and the items were in great condition. The bed was easy to put together and well made.
April 23, 2014
Rated 5 out of 5áby Molasslass Well crafted, handsome furniture!
What a beautiful piece of furniture, but I would expect nothing less from LL Bean! It is constructed very well, and presents beautifully with one small exception. I would have liked to seen some sort of "plugs" to hide the screws and screw hole, they stick out like a sore thumb! My husband even said he looked all through the packing, thinking he overlooked them, as he was looking for something as well.
Nonetheless, I am very pleased with this piece, and would purchase it again in a heartbeat!
April 9, 2014
Rated 5 out of 5áby DIDDEE ATTRACTIVE PIECE OF FURNITURE
This day bed is very sturdy and well constructed. Putting it together was relatively fast and easy with a screw gun. If you get a regular twin mattress -box spring in the mattress- you will be able to tuck heavy blankets or comforters in on the ends where necessary.Don't use a separate box spring. It is a large piece of furniture so be sure to allow room for it in your planning.. I have a feeling this will become a family heirloom for sure !
February 5, 2014
Rated 5 out of 5áby Minty12 Great Day Bed
This Day Bed is great quality and once again LLBeans customer service was excellent. The back post had been damaged during shipping so they sent a new part right away to replace it. The bed was easy to assemble and looks great. I also recommend the slip cover for the mattress, however I do not use the skirt that came with the cover. The large oversized pillows are great as well.
December 10, 2013
Rated 5 out of 5áby Albuqlass Solid, handsome bed for an x-long twin mattress
I've only had the bed assembled for a week, but I am impressed by how well it looks in my guest room and how solid it is. Being a female with orthopedic issues, I did need assistance to assemble the bed, but the instructions were clear and very easy to follow. All pre-drilled holes were well aligned.
It really is made for an extra long twin mattress. The box spring is difficult to put in, requiring loosening of the frame, and makes the height way too high, so I'd recommend getting only a mattress.
July 3, 2013
Rated 5 out of 5áby Namenotgiven NiceBed
The bed was seriously easy to put together and solid. My only peeve is with the screw holes on the side. You don't really notice them in the picture but they stand out like sore thumbs in person. It would have been nice if there were plugs
June 5, 2013