Rated 3 out of 5 by CTladyshopper Nice look
I really liked the look of the futon. It is the first time I have ever ordered furniture online. However, when I got it in, the frame was cracked. There were cracks where several screws were placed. I was concerned this may crack more. My husband was not too happy. We did not call to have it returned. I was afraid that it would take a long time to get another and it may just happen again. My husband felt it would be fine for the kids. From now on, I would most likely not buy furniture online, but in a store so I could see it.
March 4, 2015
Rated 5 out of 5 Beautifull
I was surprised and very happy with this cottage futon. It is very sturdy and well made. The mattress is very thick, not a flimsy piece of foam. My son was able to assemble it by himself, although two people would be easier, it's heavy. It is beautiful. The cover has to be ordered separately, which isn't really clear on the site. Nevertheless, it is a very comfortable, very nice piece of furniture. Much better then I expected. In addition LLBean customer service is wonderful.
January 14, 2015
Rated 3 out of 5 by Maeve1234567 Color is different from photo
I was going to build my LR around this futon cover in the blue print. Online it looks like the background is off white (nice & bright) but when it arrived it is a deep tan almost taupe. Much too dark. I will return it for the denim blue color and start over. Otherwise, it looks like a good product.
October 20, 2014
Rated 5 out of 5 by NRSteinbock Cottage Futon
I brought these futon/cottage-style frames 16 years ago when I first did my small home. Due to a flood in my basement when I was away, I had to replace them. What luck that the same item was available so many years later with a more comfortable, better designed futon mattress. Same excellent quality, ease of assembly and great look. Bravo LLBean!
August 13, 2014
Rated 5 out of 5 by seacreature71 Painted cottage futon,mattress, slipcover,bolsters
This futon is perfect. It meets all the requirements I needed for Lovely guestroom sofa and comfortable bed. I am so impressed with LL Bean customer support. Placed the order and was told items would arrive separately, which they did. items were boxed padded very well. The painted fame needed a little touch up paint which was supplied within days. Frame had one barrel bolt that didn't fit....customer support bent over backwards to get extra ones to me on time. Sandy, Peggy, Nancy you are the best. The futon is well made, strong, directions easy to follow. It does take two people for one part of the assembly unless you have really long arms. mattress very comfortable to sit or sleep on with heavy duty covering. I chose floral multi colored pattern. The fabric is strong, colors beautiful as pictured. Heavy duty zippers on slip cover and bolsters. Bolsters in same pattern add nice extra. These are quality made . The few hiccups that occurred were so quickly addressed. When you call LL Bean you speak to real people, they listen and call you back as promised, leave their number..... AND they call again to make sure everything is to your satisfaction. How many companies do this? I know I can always count on LL Bean to have excellent quality and back up their products. Customer service WOW. This futon looks like it was made for my guestroom. You could use it anywhere. I am delighted. sea creature 71
August 8, 2014
Rated 5 out of 5 by Futon Love this!
I ordered this for my cottage in Northern Michigan.
Liz at LL Bean was the best to work with and she had the futon, mattress and pillows delivered in just a few days.
This is very well built and beautiful. It is easy to assemble and works well. The mattress is comfortable and will last for years.
Excellent product and service!
April 14, 2014
Rated 5 out of 5 by Seaheart27 Excellent Futon
We bought this to replace a 30 year old queen sleeper sofa. Product arrived in 3 boxes without any damage. We are in our 60s and put it together without difficulty. Love the size, quality of workmanship and how great it looks.
March 19, 2014
Rated 5 out of 5 by satisfiedinTN Great service!!
We purchased this futon last year in March. Shipping was fast; assembly was easy and it has served us well both as a couch and an occasional spare bed (with a mattress topper)..but the real story is the experience I just had with customer service..a crack developed in the end panel that extended all the way through the wood (not uncommon for a solid piece of wood) so I called customer service to see if it was under warranty. The first thing that shocked me was that a REAL PERSON immediately answered the phone; secondly, she quickly transferred my call to another person who, within about 2 minutes had a new end piece on the way...no request to send photos, no questions, no returns, no nothin', just fast efficient service!!
The old saying is true: Quality is remembered long after price is forgotten...it goes for products as well as service.
January 28, 2014
Rated 4 out of 5 by HermitGirl Nice Piece of Furniture
This futon is very durable and comfortable and actually folds out easy to make the bed. As far as assembly is concerned, I was fine until the part where it "takes two people", then I needed my husband. It quite long, too, so it provides ample seating area.
December 4, 2013
Rated 5 out of 5 by PaigiePooh exactly what I wanted
I looked at this for a year before finally ordering. very well made & quite easy to put together. though, be warned: you need a 2nd person for entire assembly process--mostly due to the size, but maple is a solid heavy wood. very pleased with this futon. looks great in my spare bedroom & mattress is really comfortable.
I get very few overnight guests so did not need a full-time bed
September 18, 2013