Rated 5 out of 5 by NRSteinbock Cottage Futon
I brought these futon/cottage-style frames 16 years ago when I first did my small home. Due to a flood in my basement when I was away, I had to replace them. What luck that the same item was available so many years later with a more comfortable, better designed futon mattress. Same excellent quality, ease of assembly and great look. Bravo LLBean!
August 13, 2014
Rated 5 out of 5 by seacreature71 Painted cottage futon,mattress, slipcover,bolsters
This futon is perfect. It meets all the requirements I needed for Lovely guestroom sofa and comfortable bed. I am so impressed with LL Bean customer support. Placed the order and was told items would arrive separately, which they did. items were boxed padded very well. The painted fame needed a little touch up paint which was supplied within days. Frame had one barrel bolt that didn't fit....customer support bent over backwards to get extra ones to me on time. Sandy, Peggy, Nancy you are the best. The futon is well made, strong, directions easy to follow. It does take two people for one part of the assembly unless you have really long arms. mattress very comfortable to sit or sleep on with heavy duty covering. I chose floral multi colored pattern. The fabric is strong, colors beautiful as pictured. Heavy duty zippers on slip cover and bolsters. Bolsters in same pattern add nice extra. These are quality made . The few hiccups that occurred were so quickly addressed. When you call LL Bean you speak to real people, they listen and call you back as promised, leave their number..... AND they call again to make sure everything is to your satisfaction. How many companies do this? I know I can always count on LL Bean to have excellent quality and back up their products. Customer service WOW. This futon looks like it was made for my guestroom. You could use it anywhere. I am delighted. sea creature 71
August 8, 2014
Rated 5 out of 5 by Futon Love this!
I ordered this for my cottage in Northern Michigan.
Liz at LL Bean was the best to work with and she had the futon, mattress and pillows delivered in just a few days.
This is very well built and beautiful. It is easy to assemble and works well. The mattress is comfortable and will last for years.
Excellent product and service!
April 14, 2014
Rated 5 out of 5 by Seaheart27 Excellent Futon
We bought this to replace a 30 year old queen sleeper sofa. Product arrived in 3 boxes without any damage. We are in our 60s and put it together without difficulty. Love the size, quality of workmanship and how great it looks.
March 19, 2014
Rated 5 out of 5 by satisfiedinTN Great service!!
We purchased this futon last year in March. Shipping was fast; assembly was easy and it has served us well both as a couch and an occasional spare bed (with a mattress topper)..but the real story is the experience I just had with customer service..a crack developed in the end panel that extended all the way through the wood (not uncommon for a solid piece of wood) so I called customer service to see if it was under warranty. The first thing that shocked me was that a REAL PERSON immediately answered the phone; secondly, she quickly transferred my call to another person who, within about 2 minutes had a new end piece on the way...no request to send photos, no questions, no returns, no nothin', just fast efficient service!!
The old saying is true: Quality is remembered long after price is forgotten...it goes for products as well as service.
January 28, 2014
Rated 4 out of 5 by HermitGirl Nice Piece of Furniture
This futon is very durable and comfortable and actually folds out easy to make the bed. As far as assembly is concerned, I was fine until the part where it "takes two people", then I needed my husband. It quite long, too, so it provides ample seating area.
December 4, 2013
Rated 5 out of 5 by PaigiePooh exactly what I wanted
I looked at this for a year before finally ordering. very well made & quite easy to put together. though, be warned: you need a 2nd person for entire assembly process--mostly due to the size, but maple is a solid heavy wood. very pleased with this futon. looks great in my spare bedroom & mattress is really comfortable.
I get very few overnight guests so did not need a full-time bed
September 18, 2013
Rated 4 out of 5 by LLBeanMommy3 Great sofa/futon!
My painted cottage futon arrived very quickly, in three separate boxes (not all delivered on the same day, so be aware of that). Everything was packaged exceptionally well. There were two small cracks in the wood, but a little wood filler and paint fixed that right up, nothing I would call LLBean customer service about. It was very easy to assemble, and I did it by myself...a moderately strong but small-ish middle aged woman. It would have been easier to have a second person help, but I was able to manage. The mattress is VERY heavy and took me some time to hoist that up onto the finished frame. There is a very strong chemical odor that has lingered now for about a week, but it is fading. Overall, I gave it a 4-star rating instead of 5 due to the odor and the minor flaws in the wood. It's very comfortable to sit on and lie down on, and the mattress is substantial. I have not tried to transform it into a bed yet, so cannot comment on the ease of that process.
September 11, 2013
Rated 4 out of 5 by HonestAbe2 The good and the not so good
If I had it to do over, I'd buy the frame without the futon. The good: the frame is beautiful, well-made and solid as a rock, and looks wonderful. It arrived well packaged, with the finish protected by layers of cushioning. It did require two people to assemble (I don't have a lot of upper body strength), but went together easily and had clear, easy to follow instructions. It took us about fifteen minutes to do, and I'm really happy with this piece of furniture.
The denim cover I purchased separately is of the quality I expect from LLBean: well made, good quality fabric, soft to the touch but durable; great 3/4 zipper so it's easy to put on the futon. It is also roomy enough to accommodate a thicker mattress than the one that came with the futon - good thing, since ...
Now, for the not so good: the futon is possibly the least comfortable I've ever sat on, and that includes some pretty cheap futons! I can't imagine sleeping on it! it is hard as a rock and after almost three weeks, though we've been sitting on it regularly, gives no indication it is going to soften up with use! At very least, I will have to purchase supplemental padding. More likely, when I can afford to, I will donate it to Housing Works and purchase a better, more sleepable futon mattress.
I'd suggest you consider the frame with a better quality mattress if this is actually to be a place you expect people to sleep.
September 8, 2013
Rated 4 out of 5 by littlepeggysue Comfortable and nice looking
Pleased with all pieces so far with the exception 3 large scratches on the back of the futon. Customer Service help me with that. Also the ad in the catalog listed that this piece was made in Maine. The box it was shipped in said it was made in China.???
Over all I am satisfied.
September 5, 2013