Rated 5 out of 5 by Bamastudent Lasted for 17 years
When I was in 3rd grade I asked for an LL Bean backpack for Christmas because all of my friends had one. It was this backpack in hunter green with my initials monogrammed on it.
I used it every year until I graduated from high school. And then I used it for 4 years in college. And I used it for another 3 years in law school. Even in law school I could fit huge, enormous casebooks inside of it.
In total I got about 17 years of schooling out of this thing.
And then I graduated from law school and needed something to tote my bar exam books back and forth between class and home. My poor LL Bean backpack had clearly seen better days, but I was not thrilled about parting with it. Still, the strap was tearing, and I really didn't have a choice.
I called LL Bean to order a new one. I told the customer service agent that I loved this bag, but it had finally torn. I had been using it since the third grade, and I really needed a new one because it could no longer support the weight of my books.
Their customer service rep thanked me for being a loyal customer, actually apologized because they no longer carried the bag in hunter green, and then sent me a new backpack in navy, complete with monogram. No charge. He said that the straps shouldn't have torn, even after 17 years of heavy use.
I couldn't believe it. Needless to say, they scored a customer for life.
Some comments have mentioned lack of a water bottle holder. Until I read the reviews, I had never noticed that, perhaps because I simply never had one. I did (and still do) carry a water bottle with me every day, but the backpack is definitely wide enough to fit a water bottle down the side, next to books. In fact, I very often loaded up the backpack with multiple heavy books, slipped my water bottle down the side, put my brown bag lunch on top, and got it all zipped up easily. I could usually fit my flute case and gym clothes in there as well. It all fits and stays organized.
These bags are wonderful, and LL Bean customer service is second to none. I look forward to another 17 years of use!
August 27, 2015
Rated 5 out of 5 Daughter loves it!
We absolutely love her new book bag. The colors are bright and it is a big book bag. We do have 2 complaints though...1) there is no side pockets to hold things like bottled water and 2) the embroidery was a lot smaller than we were expecting! Other than that she loves it!
August 27, 2015
Rated 5 out of 5 by TBone1987 Buy nice or buy twice
We have been living with character backpacks for years now. Normally one year of school and we're ready for a new one. Last year, we bought a particular character bag which lasted barely half the year. The one we replaced it with, only lasted a few days before the zipper broke. We bought a third one to get through the end of school, and it looked like it was put through the mill. This year we decided to get a really sturdy one, and this fits the bill. Our daughter picked out the design she wanted, and we couldn't be happier. It has been in service for close to a month now and still looks brand new. The material is very strong, and the colors vibrant. They are even prettier in person. She loves it. The bag is well padded and easy for her to carry. This will be with us for a long time. (My college bound daughter kept looking for a bag for the start of school, but couldn't find one she liked or we felt would hold up well. After seeing her sister's, she decided she wanted one too, so she picked out the carbon flower one, and loves it. Winner on all counts!) Definitely recommend!
August 25, 2015
Rated 5 out of 5 by meglet going strong almost 19 yrs later
I bought this pack during my sophomore year of college. Almost 19 yrs later and this pack is still completely intact and going strong. It has been my stand by airplane carry on bag, weekend bag, camping bag,festival bag, diaper bag, and of course school bag. There are absolutely no holes, tears, or broken straps. Just dirt and scuff marks, are it's only battle scars. Now I'm looking for a good sturdy pack for my high school son, so of course I am back looking at LL Bean packs.
August 25, 2015
Rated 4 out of 5 Nice backpack, but no space for H2O
We were really excited to use our new LL Bean backpack this morning for the first day of 4th grade; however, when I went pack my son's things, I realized, there is no space for a water bottle on the side. :-( Otherwise, it's spacious and sturdy, but we really miss the water bottle holder. My son takes a bottle everyday and I am worried to put it in the pack for fear it might leak and ruin his folders.
August 24, 2015
Rated 3 out of 5 by HeatherWP missing a water bottle side pocket
This is a very nicely constructed backpack but the lack of a waterbottle mesh side pocket is a let down. I didn't notice it at first or would have picked a different back pack.
August 24, 2015
Rated 5 out of 5 by MrsDawnP Solidly constructed fun designs!
Ordered two of these for my girls going into Kindergarten and 4th grade. The girls LOVED the designs - looked better in person than they did online! These are solidly built backpacks - not the cheap, flimsy ones you find at the discount stores. Very pleased with these backpacks!
August 22, 2015
Rated 4 out of 5 by peachmom One major flaw
My daughter really wanted this backpack for school since it wasn't for "little girls". The pack is plenty roomy (actually too large for her needs) and has a great organizer pocket inside. The zippers work smoothly and the straps are nicely padded. The one HUGE flaw with this pack is the lack of a water bottle compartment! Every pack should have this feature. Had I not already labeled the pack with her name I would likely send this back for this reason alone. However, I completely overlooked it until the first morning of school when I went to put her water bottle in....ugh! I noticed the "super deluxe" pack does have this feature, but is also larger which would be too cumbersome for a 3rd grader to lug around. Next time I'll look more closely.
August 21, 2015
Rated 5 out of 5 by jtarmg Fabulous Backpack/Quick delivery
Love the deluxe backpack (three of my kids have one) and the fact that they stand by their product and if something happens to it, you can send it in for free and have it replaced.
I bought our most recent one on Monday night and had it by Wednesday afternoon (I live in NH).
August 19, 2015
Rated 4 out of 5 by iiLLBeanii Nice backpack with some issues
Overall this backpack is great for kids in middle school and 4th and 5th grade students. The pros are its nice and comfortable and also has a lot of room for books, binders etc. I really like the audio port so I can listen to music on the go with my iPod. The only con I have about this is that the straps are very close together and can get on your neck if your wearing a tank top so beware. Also the padded back and shoulder part is ok doesn't do much effort but it helps minimize the weight a little bit. Overall this backpack is great and I definitely recommend buying this for your son or daughter :)
August 18, 2015