Rated 1 out of 5 by MROA Poor Quality and Arrived Damaged 3 Times
Thank goodness for LL Bean's great customer service - at least that was high quality. We ordered this bookcase three times and all three times it arrived damaged, although often it did not seem to be from the shipping since it was packed okay. It is just a cheaply made piece of furniture that is really low quality -- was not at all what we expect from LL Bean. We own the tall cottage bookcase and when the top arrived damaged they sent us a new top and it has been fine. But this piece had cracks in the wood, chips in the paint, and there were areas (no bigger than a quarter) where the wood had been damaged and obviously patched and poorly done so. This must be way this manufacturer "fixes" the piece because we saw this on 2 of 3 bookcases we received. Perhaps the most disappointing was that even with 3 bookcases we were not able to have enough undamaged pieces to make 1 bookcase. We sent them all back.
March 26, 2014
Rated 5 out of 5 by WendyfromNewEngland Love It!
Just received my painted cottage bookcase today, just two days after I ordered it. Had a little bit of easy assembly to do but was well worth it. The bookcase is of excellent quality as I've come to expect from LLBean! Extremely pleased with the product and love how it looks in my living room! Thanks Bean! Saw you you achieved a high customer service award! I have never, and I mean never, received anything but top notch customer service for the more 20 years I've shopped with Bean! Kudos to you all!
January 30, 2014
Rated 5 out of 5 by KatWoman I am Never Disappointed by LLBean
Products exactly as ordered. Bought 3 of them.
Easy to assemble.
Arrived early in perfect condition.
December 18, 2013
Rated 5 out of 5 by Balkansinger Just perfect!
When I saw this Painted Cottage line in the catalog, I immediately knew this furniture was for me. I have this bookcase in the sage green, and it is perfect. It couldn't have been simpler to assemble, and looks exactly right. The packing for shipping is impressive -- the exterior package was damaged in shipping, but all parts inside were amply protected and undamaged.
November 6, 2013
Rated 2 out of 5 by BuyerMW We kept it, but grudgingly.
My original review was far more detailed than this, but the company wouldn't print it for some reason. We did not have a good experience with this bookcase and I told them so (nicely).
If you buy this product, expect that the back panel will be damaged right from the box (as many other reviewers have also pointed out) and that the "wood" is really some kind of filler product. Not the quality we were hoping for, and we had to get replacement parts sent when another part broke during the build. The back panel was again damaged in the same spot, right out of the box, and will only fit in place if you force it somehow.
Too much of a pain to take it apart and send it back, so we kept it. Would not buy again or any other furniture from these folks unless it is real wood made in USA.
Also worthy of mentioning; a ridiculous amount of packaging was used to house this item, most of which is not recyclable in my area. Filled up our whole living room with material! Total waste.....
October 15, 2013
Rated 5 out of 5 by Otra painted cottage bookcase
We bought two - they have a lovely finish and are well made. I was surprised these were not made in the USA. It's too bad they aren't but I did buy them anyway. I also have the longer of the two benches and am using it as a coffee table - the color (ivory) is consistent throughout.
We had a problem with one of the tops to the bookcase where it seems a screw had popped, but I called LL Bean and they sent us out a new top and it arrived in two days - that's why LL Bean is known for its excellent customer service!
Now I wish they'd offer a desk with a real drawer in this color, and maybe a nice little cabinet with doors. I'll keep checking back!
September 1, 2013
Rated 5 out of 5 by Ladylln Charming and eyecatching!
This is a beautiful piece which I have mixed with your light mission tables , all of which are standing against a neutral background. This black-satin finished bookcase stands as a centerpiece in the room.
August 4, 2013
Rated 5 out of 5 by mattinglym classy bookcase
quality construction, not hard to put together, even nicer than the photo, fair price.... We love it.
June 30, 2013
Rated 5 out of 5 by Northernshoreline High recommendations
I needed a sturdy nice looking cottage style bookshelf to house my growing collection of graduate textbooks. The LLBean shelf fits the criteria nicely! The only downside is that the bottom shelf does not adjust high enough to accomodate a three-ring binder.
May 29, 2013
Rated 4 out of 5 by cdcormier Classic and sturdy
This was exactly as pictured, easy to put together (20 minutes or so) but the paint does easily scratch.
March 6, 2013