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If you need to cancel or reschedule your reservation, please call us right away at 1-888-552-3261 or email us at outdoor_discovery@llbean.com. The amount of your refund or credit towards another course will depend on the date you notify us of your need to cancel or reschedule.

Policy for Courses, Private Lessons and Day Tours

  • 48 hours in advance: 100% credit or refund
  • Less than 48 hours in advance: No credit or refund

Policy for Overnight Trips, Wilderness First Aid and Instructor Certification Courses

  • 14 days in advance: 100% credit or refund
  • 7 to 13 days in advance: 50% credit or refund
  • Less than 7 days in advance: No credit or refund

Policy for Custom Adventures is explained in the event contract.

L.L.Bean does not usually cancel events due to inclement weather. However, we reserve the right to cancel an event at any time due to severe weather, low enrollment or other concerns. If L.L.Bean cancels your event, you will receive a full refund for the cost of your reservation.