Placing an Order at llbean.com

Payment Options

Payment Types Accepted at llbean.com:

  • Visa
  • MasterCard
  • American Express
  • Optima
  • Discover/NOVUS
  • JCB
  • EuroCard VISA/MasterCard
  • Any gift card with a Visa, MasterCard or American Express logo
  • PayPal
  • L.L.Bean Gift Cards and Merchandise Credit
  • L.L.Bean Visa Coupons

Payment Types Not Accepted Online

  • L.L.Bean Gift Certificates
    (To redeem a paper gift certificate, please visit a store or place your order by phone.)
  • Electronic checks ("e-checks") 
  • Multiple credit cards
    (Only one credit card can be entered on an llbean.com order. If you wish to use a credit card in combination with a credit card-branded gift card, please call 800-341-4341 to place your order by phone.)

Changes to Your Order

Once you submit your order it cannot be changed or canceled. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. (Backorders that have not yet entered the fulfillment process may be canceled by visiting your order history.) We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, contact us.

Charges to Your Credit Card or PayPal Account

Your card is usually charged when you place your order. If your order contains backordered items, the backordered portion will not be charged to your account until the item(s) become available. Some exceptions apply for items requiring freight delivery or that are sent directly from our vendors.

Sales Tax

We are required to collect sales tax on orders shipping to any state where L.L.Bean has a physical presence. We will automatically add the appropriate state and local taxes if your delivery location is in any of the following states: CO, CT, IL, KS, MA, MD, ME, MI, MN, NJ, NY, OH, PA, RI, VT, VA.

Important information regarding use taxes: L.L.Bean is not required to and does not collect sales or use tax in states other than those in which L.L.Bean has a physical presence. However, because this purchase is made over the internet or by other remote means, it is not exempt from the use tax in the state where you reside. States (except for Alaska, Delaware, Montana, New Hampshire and Oregon) require residents to pay the use tax to the state tax authorities. For more information and the appropriate forms and instructions, visit your state's website.

Pricing Policy

At L.L.Bean, your satisfaction is important to us. We hope you will understand that, despite our best efforts, we do make occasional errors. L.L.Bean is not obligated to honor pricing errors that may occur from time to time.

Price Matching

L.L.Bean does not match third-party or competitor pricing.

Reserving Store Items Online

It's quick and convenient to reserve an item for pickup at any of our retail stores. Find the item you want and then follow these easy steps:

  • Select the size, color or any other options.
  • Scroll down to "In-store availability," click "select store" and then the "Check Store" button. (You can also select a different store by clicking the "Choose Another Store" link.)
  • Click the "Reserve" button to start your reservation.
  • Fill in and review your information and then click the "Reserve Item" button.
  • Wait for an email confirmation that your item is ready for pickup. (If you have not received an email confirmation within 24 hours, please contact us.)

Most items will be available for same-day or next-day pickup. Items will be held for two business days before being returned to inventory.

Please note Items may be reserved only at our retail stores. Sorry, we cannot reserve items at our outlets.

More Ways to Order

By Phone

By Fax or Mail

If you wish to place an order by fax or mail, we encourage you to use an order form so that we may complete your order more quickly. You may download and print the appropriate order form from the list below.

Fax your order to 207-552-3080 (international users, be sure to use your international access code).

Mail your order to:

L.L.Bean Inc.
PO Box 1205
Albany, NY 12201-1205
USA

By Email

We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.

Free Ship-to-Store

Most in-stock items can be shipped free to the L.L.Bean Retail Store near you, where you can pick them up at your convenience – usually in about seven days.

1. In your Shopping Bag, click the "Shipping to" dropdown below your first item and select "Ship to Store" to choose a store pickup location. If this option does not appear, that item is not eligible for in-store pickup.

Please note If your preferred store is shown in gray text and cannot be selected, Ship to Store is temporarily unavailable at that location.

2. Continue with additional items, then check out as usual. Estimated delivery time, including any additional time for services such as monogramming or gift boxing, will be shown during checkout. We recommend printing out the "Thank You" page to bring with you when you pick up your order.

3. When your order is ready for pickup, you will receive an email to inform you that your package has arrived in the store. You can pick up your order anytime during regular store hours, starting at 4:30 p.m. the day you receive the email. 

Orders will be held at the store for seven days. After this time, we will contact you about issuing a credit and returning the item(s) to our warehouse.

4. When you arrive to pick up your order, bring a printout of your "Thank You" page or order confirmation email to any register. (You can also use your mobile phone or tablet instead of printing it; simply show a phone display at checkout.) You will need to bring a photo ID that matches the name on the credit card you used to make your purchase. For your security, orders will be released only to the purchaser with valid ID.

Backordered items, as well as some items that require special handling (such as furniture, boats, bikes and gift cards), cannot be shipped to a store. Please note that Ship-to-Store is for L.L.Bean Retail Stores only; we are unable to ship items to L.L.Bean Outlets.