Product Services

Repairs

At L.L.Bean, we help our customers "Reduce, Reuse, Resole." For a reasonable fee, we can extend the life of your L.L.Bean Boots. We can also repair many other products, including jackets, sleeping bags and tents. For details about repairs and our selection of replacement parts, contact us.

Engraving

Add an engraved monogram to an L.L.Bean product to make it uniquely your own. Or make a special gift even more personal with your choice of four engraving styles for just $8. Please note that engraving may add processing time for orders sent via Everyday Free Shipping. We'll notify you of the expected delivery time during checkout.

Engraving is not a free service to L.L.Bean Visa Cardmembers. Engraving charges may be higher on certain items, such as toboggans and pull sleds, which include a separate plaque in the cost of personalization.

Alterations

We will alter the inseams on your unfinished pants free of charge. Simply select the desired length from the list on the product page. Some other alterations (on finished garments) can be made for a small fee and are available by phone only. Contact us for more information on specific alteration requests.

Gift Services

Make a great gift even better.

Gift Boxing

Gift boxing is available for $6.00 per box for most items shipping to a US address. (Additional service times may apply for gift boxing.) We're sorry, due to customs regulations, gift boxing is unavailable for items shipped outside the US.

In your Shopping Bag, check the "Add Gift Boxing" checkbox below the item you wish to gift box (if this checkbox is not shown, gift boxing is not available on this item). You can also add a gift card with a personal message of up to 150 characters. Note that gift box messages will not display accent marks and non-Roman characters. If you reach the Review and Place Order screen and wish to go back and add a gift message, click the "Edit" link next to the recipient's shipping address and follow the steps above.

Gift Message

You can also add a personal message that will appear on the order's packing slip. Gift messages are free, and you can send one for each address in your order.

For each gift recipient, click the "Add a free gift message" checkbox on the Shipping Information screen (at the bottom of the shipping address form) and enter a personal message of up to three lines of 30 characters each. Note that gift messages will not display accent marks and non-Roman characters. If you reach the Review and Place Order screen and wish to go back and add a gift message, click the "Edit" link next to the recipient's shipping address and follow the steps above.

Please note Cards containing gift messages are available only as part of our Gift Box service.

Wish Lists

When you create a Wish List, you can easily keep track of products you're interested in – whether you're planning to buy them later, creating a list of holiday or birthday must-haves or simply making sure you don't forget special finds. To create a Wish List, you must have an llbean.com account.

Adding Items to Your Wish List

If you see a product you'd like to add to your wish list, just click the "Add to Wish List" button on the product page (below "Add to Bag").

Managing Your Wish List

When you visit your Wish List, you'll see all the items you've added, starting with the most recent.

If you'd like to purchase one of the items on your Wish List, click the "Move to Bag" button. This will add the item to your Shopping Bag and remove it from your Wish List.

If you'd simply like to remove an item from your Wish List, click the "Remove Item" link next to it. You can also remove all items from your Wish List by clicking "Remove all items" at the bottom of the list.

Sharing Your Wish List

You can share your Wish List by email or social media using the "share" buttons at the top of the page. For your security, personal information such as your shipping address, billing address and email are not shared along with your Wish List.

Shopping from Another Wish List

When you shop from a friend's or family member's Wish List, you can be sure you're getting them exactly what they want. To purchase an item from a shared Wish List, click the "Add to Bag" button, then check out as usual. Items you purchase will not be removed from the Wish List. The creator of the Wish List will not be notified of your purchase, so you'll be able to keep your gift a surprise.