Returns & Exchanges from Canada

The information below applies only to orders placed on llbean.com or over the phone that were shipped to Canada.

Please note L.L.Bean is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from L.L.Bean that are shipped to a street address in Canada, I hereby authorize United Parcel Service Canada Ltd., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to L.L.Bean, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to United Parcel Service Canada Ltd., and that I will obtain the refund directly from L.L.Bean. Further, I also authorize United Parcel Service Canada Ltd. to forward any refund issued by the CBSA in my name, so that L.L.Bean can be reimbursed.

By ordering goods from L.L.Bean that are shipped to a PO Box in Canada, I hereby authorize Rutherford chosen by L.L.Bean to act as my agent, and to transact business with the Canada Border Services Agency (CBSA) to clear my merchandise, and account for duties and taxes.

For the fastest service, simply place a new order, and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item. Contact us to place an order or to get help.