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Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase, and if you're not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business. If your purchase isn't completely satisfactory, we're happy to accept your exchange or return at any time for items purchased directly from us.

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 Special Conditions

 Our Guarantee


Returns or Exchanges in Two Easy Steps

L.L.Bean Visa

Returns are FREE
for L.L.Bean Visa
Cardmembers1.

Plus earn rewards toward free L.L.Bean gear with every purchase.
Not a Cardmember?

  • Complete a Return and Exchange Form

    Download and complete the online form, or use the form printed on the packing slip that came with your order.

    Print a Return and Exchange Form (PDF)

  • Print a Prepaid Return Label

    Please note: L.L.Bean Visa Cardmembers receive free returns when using our prepaid return labels: for all others, your refund will be reduced by $6.50.

    Print A Prepaid Label

    If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs up front. Please ship your return to:

    L.L.Bean Returns
    3 Campus Dr.
    Freeport, ME 04034

  • Other Returns Options
  • Returns or Exchanges at Our Stores
    Whether you purchased your item on llbean.com, by mail, by phone or at one of our stores, visit any L.L.Bean Retail Store or Outlet for fast, friendly service.
  • L.L.Bean QuickExchange
    For the fastest service, call Customer Service at 800-441-5713 to request a QuickExchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
  • Returning Items Delivered by Freight
    If you discover a problem after you've accepted delivery, please contact us at 800-341-4341. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
  • If you do wish to return or exchange a freight item, please contact us at 800-341-4341. We will arrange the return shipment with a freight company.


1Free return shipping is available exclusively to L.L.Bean Visa Cardmembers. Recipients who are not L.L.Bean Visa Cardmembers are not eligible for this benefit. Free return shipping requires the use of a designated L.L.Bean return label. Free return shipping does not apply to items requiring freight shipping, Direct to Business items or items returned from US Territories or international locations. Free return shipping may be restricted if the number of items returned in the prior one year period exceeds the number of items purchased within that time. For information about rates, fees, other costs and the reward program rules (including points accrual rate, bonuses, awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions.

Returns or Exchanges by Mail in Canada

  • Complete a Canadian Return and Exchange Form

    Download and complete the online form, or use the form printed on the packing slip that came with your order. In order to expedite your return, please include your order number or receipt.

    Print a Canadian Return and Exchange Form (PDF)

  • Ship Your Return or Exchange to L.L.Bean's Canadian Returns

    Please note that prepaid shipping labels are not available for returns to Canada.
    Ship your return or exchange to the following address:

    A N Deringer - L.L.Bean Returns
    PO Box 11644
    Succursale Centre-Ville
    Montreal, QC, CANADA H3C 6A6

    Please note: L.L.Bean is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from L.L.Bean I hereby authorize UPS SCS, Inc an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to L.L.Bean, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to UPS SCS Inc., and that I will obtain the refund directly from L.L.Bean. Further, I also authorize UPS SCS Inc. to forward any refund issued by the CBSA in my name, so that L.L.Bean can be reimbursed.

    L.L.Bean is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from L.L.Bean, I hereby authorize United Parcel Service Canada Ltd., an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to L.L.Bean, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to United Parcel Service Canada Ltd., and that I will obtain the refund directly from L.L.Bean. Further, I also authorize United Parcel Service Canada Ltd. to forward any refund issued by the CBSA in my name, so that L.L.Bean can be reimbursed.

  • Other Returns Options
  • L.L.Bean QuickExchange
    For the fastest service, call Customer Service at 800-441-5713 to request a QuickExchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.
  • Returning Items Delivered by Freight
    If you discover a problem after you've accepted delivery, please contact us at 800-341-4341. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
  • If you do wish to return or exchange a freight item, please contact us at 800-341-4341. We will arrange the return shipment with a freight company.

International Returns or Exchanges by Mail

  • Complete an International Return and Exchange Form

    Download and complete the online form, or use the form printed on the packing slip that came with your order. In order to expedite your return, please include your order number or receipt.

    Print an International Return and Exchange Form (PDF)

  • Ship Your Return or Exchange to L.L.Bean

    Please note that prepaid shipping labels are not available for international returns.
    Taxes, duties and mailing addresses may vary by country. When shipping your return to L.L.Bean, you are responsible for all shipping costs.

    Ship your return or exchange to the following address:

    L.L.Bean Returns
    3 Campus Dr.
    Freeport, Maine 04034
    USA

    If you request an exchange, we will pay shipping and handling charges for the item we ship to you. Please allow 4-6 weeks for delivery of your new item. Please note that your country may levy import duties and taxes on any items we ship to you.

  • Other Returns Options
  • L.L.Bean QuickExchange
    For the fastest service, simply place a new order online or by phone and we'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item.

    From the United Kingdom call: 0-800-891-297

    From all other countries call: (International Access Code) + 207-552-3028