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When you contact us by phone, chat or email, you’ll be connected with a friendly representative right here in Maine.

Frequently Asked Questions

How do I make a return or exchange?

You can return an item to any L.L.Bean Retail Store or Outlet or make your return by mail. For easy instructions and premade shipping labels, visit Returns & Exchanges.

Can I return something if I don't have my receipt?

Yes, we're happy to accept your return or exchange without a receipt if the items were purchased directly from us. For details and special conditions, visit Returns & Exchanges.

How do I track my package?

Visit Order Status to check the status of your shipment(s). If you deleted or did not receive an email with tracking information, contact us and we'll be glad to help.

How can I change the number and type of catalogs and emails I receive?

To manage the communications you receive from L.L.Bean, log in to your account and then choose "Edit Profile."

How do I redeem a promo code?

Click "Add Promo Code" in your Shopping Bag (below your order summary on the right-hand side). Enter your code and click "Redeem." Your savings will be applied to your order. You can also enter a promo code on the Payment Options screen during checkout.

If you were offered a promotion via email, simply click the link in the email offer and the code will automatically be applied to your order. Get more information about Gift Cards, Promotions and Coupons.

How do I redeem an L.L.Bean Visa coupon?

As you complete your order, you'll be able to redeem your coupon during checkout on the Payment Options screen. Get more information about Gift Cards, Promotions and Coupons.

How do I redeem a gift card?

As you complete your order, you'll be able to redeem your gift card during checkout on the Payment Options screen. Get more information about Gift Cards, Promotions and Coupons.

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