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Benefits of Creating an Account

Q. What are the benefits of creating an account?
A. Creating an account gives you access to time-saving features like Express Checkout, which uses your stored account information to simplify your online orders. And when you log in before you start shopping, we'll be able to better provide you with information about delivery restrictions and shipping options for addresses outside the US Create an account now to start enjoying faster, easier checkouts.

Q. How do I fill in the address information when registering or shopping as a guest?
A. Our site provides separate address forms tailored for different countries. Just select the format (domestic US, Canada, Japan, or other countries), with its corresponding button, and the page will change format to accommodate your needs.

Duties and Taxes

Q. Do you calculate duties and taxes for orders shipping outside the US?
A. The answer varies depending on where your order is shipped:

• Orders shipping to Canada: L.L.Bean collects duties and applicable GST/HST/PST at the time the order is placed and remits the proper amount to the CBSA. By ordering goods from L.L.Bean, Inc., you authorize our Customs Broker to act as your agent to transact business with the CBSA to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. You further waive and transfer your right to receive the actual amount of refund of duties and taxes to our Customs Broker. All duty and tax paid will, in turn, be refunded to you directly by L.L.Bean, Inc. We assess 0% for duty and brokerage on goods made in the US, Canada and Mexico and 19% on all other goods. Please refer to an item's description for details on where it was manufactured. Please contact us for more information. Taxes will be applied as follows for orders shipped to Canada: ON, NB and NL add 13% HST. NS add 15% HST. BC add 12% HST. For orders shipped to any other province or territory, add 5% GST. QC orders add 9.5% QST to the total, including GST.
• Orders shipping to Japan: There may be duties applied to the order that are not calculated during checkout. Please note that these duties are not collected by L.L.Bean and that customers are responsible for any additional duties at the time of delivery. Please contact us for more information.
• Orders shipping to destinations outside the US, Canada and Japan: Duties and taxes, if imposed on your order; are due at time of delivery (these charges are not calculated during checkout and are not collected by L.L.Bean). Please consult your local customs office for more details about duties and taxes.
• Gifts sent to a recipient outside the US and Canada: The recipient will be responsible for any duties and taxes, which will be due at time of delivery.

Ordering by Fax

Q. Should I use an order form when ordering by fax?
A. We encourage you to use an order form so that we may complete your faxed order more quickly. You may download and print the appropriate order form from the list below. (Please fill out the form in English.) To view and print the form, you will need Acrobat Reader software (a free download from the Adobe site). Please choose one of the following forms:

• If delivering items to the US: US Order Form
• If delivering items outside the US And Canada: International Order Form

Q. What telephone number should I fax my order to?
A. You may fax your order to: (International Access Code) + 1-207-552-4080. For further contact information, see Contact Us.

Import/Export Restrictions

Q. How can I tell if an item is available for shipment to a particular country?
A. Individual product descriptions contain specific availability information. Due to shipping restrictions and government regulations, not all of our products are available in every country.

Q. In general, may I ship an order to any country I choose?
A. Due to import/export restrictions, we are unable to ship packages to the following countries: AFGHANISTAN, CUBA, IRAN, IRAQ, NORTH KOREA, SUDAN, LIBYA, MYANMAR, NIGERIA, SOMALIA, & SYRIA.

Shipping Items Uninsured

Q. While checking out, why was I given the option to ship items "uninsured?"
A. Uninsured shipping will appear as an option for orders going to certain countries (see list below). Not all carriers will insure packages shipping to these countries. We give you the option of choosing between uninsured and insured methods. Note: If you select an uninsured shipping method, you agree to accept liability for shipping items uninsured.

Following is a list of countries to which you will have the option of shipping items either uninsured or insured.

Quickshop Questions

Q. Will Quickshop recognize an item number from an L.L.Bean Japanese-language catalog?
A. Yes, just type the item number into the Quickshop box found at the top left of this page (and every page at llbean.com), then click "Go."

Q. I prefer to order from one of your Japanese-language catalogs with prices in yen. How do I do this?
A. If you prefer to order with yen pricing, please call one of our Japanese-language customer service representatives at 0120-10-8080 (when dialing within Japan). The call is toll free, and you may call seven days a week between the hours of 9 a.m. and 9 p.m. JST. Representatives will be happy to take your order or handle your request for one of our Japanese-language catalogs. For any follow-up customer service inquiries related to an order placed at our Japanese-language number, please call 0120-81-2200 (when dialing within Japan).

Finding Answers to Other Questions

Q. My question isn't answered here. Where can I go for help?
A. For other shopping-related questions, please refer to the topics listed in Shopping FAQs or contact us.