Shop with Confidence at llbean.comAt L.L.Bean, we understand your concerns about online security. That's one of the reasons we offer a Secure Order Promise and maintain rigorous standards to ensure your personal information is safe when you shop at llbean.com.
What We Do to Protect Your InformationWe use encryption technology to ensure the secure transmission of any personal information you provide while using llbean.com. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."
Secure Order PromiseWe designed our Secure Order Promise so that you will never have to pay for any unauthorized charges to your credit card account, if those charges result from your authorized transaction at llbean.com.
If you are a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our Secure Order Promise, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed at llbean.com. To benefit from this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
What You Can DoPopular Web browsers (such as Internet Explorer, Firefox, AOL Explorer and Safari) support SSL technology. To ensure you're getting the best protection available, we recommend using the latest version of your browser software and downloading security updates as they become available.
Following are a few more suggestions for maintaining the security of your computer and the information you provide online.
Links to Other SitesOccasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of L.L.Bean and have established their own security and privacy policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
To learn more about L.L.Bean's privacy and security practices, please see Your Privacy Rights.
"Phishing" Scams & Fraudulent Gift Card Offers
What Is "Phishing"?
Phishing is a method used by criminals to trick people into revealing personal or financial information. Scammers use many methods to lure victims, including legitimate-looking emails appearing to be from a trusted company or bank.
Phishing attacks and other scams can be difficult to detect. Criminals often copy company logos and Web site design in order to make these emails appear genuine.
Fraudulent Gift Card Offers
In addition to email attacks, there have been recent examples of fraudulent Web sites offering free merchant gift cards or other rewards for completing a survey. The survey often asks for credit card or personal information, or requires purchases of services or items to qualify for the "free gift." Beyond providing information to the unauthorized site, participation in the survey and embedded offers may also release personal information to unknown third parties for further exploitation.
To lure visitors, some of these Web sites attempt to appear as the merchants themselves. In some cases, links to these sites appear in the results list after searching for the targeted merchant on search engines such as Google™.
How to Avoid These Scams
Please note that the only time L.L.Bean will ask for credit card or other account information online is during secure transactions at llbean.com or if you're using our Direct to Business Web site, llbeanbusiness.com. We will never request this type of information at another site or via email.
EVERYDAY FREE SHIPPING We proudly offer free shipping and handling in the US and Canada. Free Shipping will be applied automatically to all qualifying orders — no minimum purchase, coupons or promotion codes are required.
Most packages in the contiguous US will arrive in 2 to 5 business days.* Estimated delivery times for AK, HI, APO/FPO, US possessions and Canada will be provided during checkout. Not valid for Direct to Business orders or some international locations.
EXPRESS DELIVERY If you need your order sooner, we offer an expedited two-day* service for a fee. Available to most US addresses. Add $15 per address in the contiguous US and $17 per address in AK and HI.
OVERSIZED DELIVERY CHARGES A small percentage of our large items requires oversized delivery charges; those charges are listed on the product page and are also displayed in your Shopping Bag.
*Monogramming, special services and certain items shipped directly from our suppliers may require more time. We will notify you when you place your order.