Your Privacy Rights
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
L.L.Bean, Dept. CFM
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including our credit card issuer, Barclays Bank Delaware, whose policies meet the Direct Marketing Association's privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
Using Information We Collect
Information We Share with Others and Your Privacy Rights
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products or services we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us.
If you apply for the L.L.Bean Visa Card, you provide the financial and personal information needed to process your application directly to Barclays Bank Delaware, the issuer and the administrator of the credit card program. Barclays Bank Delaware is independent of L.L.Bean and has its own privacy and security policies. You can review their policies at www.barclaycardus.com.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices about Communication from L.L.Bean
If you do not wish to receive other communications from us, such as surveys, please contact us at:
L.L.Bean, Dept. CFM
So that we can be sure to identify you correctly, please be sure to provide us your exact name and address, or the mailing label from your catalog. Because mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.
To opt-out of direct personalized advertising on the Internet from L.L.Bean, click here.
Third Party Catalog Opt-Out Services
Over the past several years, many third party services have become available to help consumers opt-out of catalog mailings. We currently do not honor requests made through these services, with the exception of Catalog Choice. We made this decision after careful consideration of customer service, data protection, privacy and whether or not fees were associated with the service. It is important to us that consumers not have to pay to make a catalog opt-out request. Catalog Choice met all of our requirements. If you prefer to use their service, we welcome you to visit their Web Site at catalogchoice.org. Whether you use Catalog Choice or contact us directly with your mailing preferences, we are committed to meeting your needs.
Cookies and Pixel Tags
We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our Web site and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements. These targeted advertisements may appear on other sites that you visit. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major Web sites. No personally identifiable information is collected in this process. To opt-out of this type of messaging, please click here .
How We Use Email
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of llbean.com.
Direct to Business Preferences
Links to Other Sites
Updating or Reviewing Your Information
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.
Questions or Comments?
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at firstname.lastname@example.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.
EVERYDAY FREE SHIPPING We proudly offer free shipping and handling in the US and Canada. Free Shipping will be applied automatically to all qualifying orders — no minimum purchase, coupons or promotion codes are required.
Most packages in the contiguous US will arrive in 2 to 5 business days.* Estimated delivery times for AK, HI, APO/FPO, US possessions and Canada will be provided during checkout. Not valid for Direct to Business orders or some international locations.
EXPRESS DELIVERY If you need your order sooner, we offer an expedited two-day* service for a fee. Available to most US addresses. Add $15 per address in the contiguous US and $17 per address in AK and HI.
OVERSIZED DELIVERY CHARGES A small percentage of our large items requires oversized delivery charges; those charges are listed on the product page and are also displayed in your Shopping Bag.
*Monogramming, special services and certain items shipped directly from our suppliers may require more time. We will notify you when you place your order.