If you forgot your password:
Click the "Forgot your password?" link below the password box, and follow the instructions. We'll send you a new temporary password by email.

If you forgot your username:
Try using your email address as your Login ID. If that doesn't work, contact us at 800-441-5713 for assistance.

To find your order status and tracking information, visit Order Tracking/History and enter your order number, last name and zip code. If you have an llbean.com account, you can log in to view your complete order history, including information about current orders. For additional information, visit our Help Desk.

You can return an item to any L.L.Bean retail store or outlet, or make your return by mail. No authorization from customer service is required when making a return or exchange. For easy instructions and prepaid shipping labels, visit Easy Returns and Exchanges.

You can get item-specific sizing information by clicking the "Size Chart" link located in the righthand column of most product pages. You can also find general L.L.Bean sizing information here.

You'll be able to enter this information as part of selecting your payment options during checkout. Click the "Redeem" button on the Place Your Order page and follow the on-screen instructions. For more information, visit our Help Desk.