L.L.Bean Recognized as a J.D. Power 2012 Customer Service Champion
L.L.Bean is one of only 50 companies to receive distinction in the US
Freeport, ME, March 14, 2012 – L.L.Bean was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, FL, on March 14, 2012, as a 2012 Customer Service Champion – one of only 50 companies to have earned the distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Among the five factors measured, including People, Presentation, Process, Product and Price, L.L.Bean was noted for standing out in the first four factors above.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2011. This group of 50 represents the highest performing US companies that deliver service excellence – both within their respective industry and across all industries measured.
According to L.L.Bean Chief Operating Officer Bob Peixotto, "We are honored to receive this distinction and be included in this elite group of US companies. For 100 years, L.L.Bean has been committed to providing excellent customer service, and we appreciate this external recognition of our efforts."