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L.L.Bean 100% Satisfaction Guaranteed. Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
Guaranteed to Last

“Not many things in life are guaranteed, but L.L.Bean is, and that’s pretty unique.”

Read customer stories

Santa's Helper. We would wake up in Dover, Maine, with new L.L.Bean Moccasins on our feet. We thought that Santa had magically put them on us…
L.L.Bean Cares. …I was stunned. No form letter or refusal to take back the bed, just kindness…
A Customer for Life…"No. You don't understand, I broke the oar. It was my fault." To which the customer service lady responded sternly, "Our oars don't break"
Wow! Hassle-Free. In a day and age where phrases like "100% guaranteed" and "hassle-free returns" don't mean much, I have to share my story.